Overview : The Head – Capacity Building & Onboarding will be responsible for developing and implementing comprehensive onboarding, training, and capacity-building strategies for a diverse ecosystem of youth, volunteers, organizations, and government stakeholders participating in a National level platform. This role involves planning training content, creating scalable delivery models, managing learning systems, and building partnerships to empower users and enhance their participation in the platform.

Responsibilities:
• Design and lead the national capacity building and onboarding strategy for various stakeholders on a National level platform
• Develop and execute onboarding journeys for youth, volunteers, NGOs, government departments, and partner organizations
• Create and manage training modules, manuals, and toolkits (online and offline) aligned with user roles and platform functions
• Oversee implementation of Learning Management Systems (LMS) and digital training platforms
• Coordinate train-the-trainer (ToT) programs, virtual workshops, and field-level training initiatives
• Partner with government training bodies (e.g., NYKS, NSS), NGOs, academic institutions, and private agencies for content development and delivery
• Supervise a team of training coordinators and onboarding executives for field-level rollout
• Monitor onboarding progress, training completion rates, feedback, and capacity building outcomes
• Ensure inclusion of multilingual, accessible,



and culturally contextual content
• Regularly update training material based on platform enhancements, user feedback, and policy directives
• Maintain dashboards and generate reports on capacity-building activities for internal review and stakeholder communication

Qualifications:
• Master’s degree in Education, Social Work, Public Administration, Development Studies, Human Resource Management, or a related field
• Minimum 10+ years of experience in capacity building, training, or onboarding leadership roles
• Prior experience working with government programs, non-profits, or large-scale youth engagement platforms preferred
• Experience with e-governance initiatives, digital platforms, and behavior change training is an advantage Preferred

Skills:
• Strong experience in training design, e-learning, onboarding strategies, and stakeholder engagement
• Excellent understanding of adult learning principles, digital literacy frameworks, and training content creation
• Proficiency in handling LMS platforms, interactive tools, and blended learning models
• Robust project management, coordination, and communication skills
• Ability to design inclusive and scalable capacity-building models suitable for rural, urban, and marginalized communities
• Familiarity with government training ecosystems and youth-focused development programs is highly desirable

📌 Head - Capacity Building & Onboarding (Noida)
🏢 Digital India
📍 Noida