Key Responsibilities
• Research, troubleshoot, and resolve escalated Salesforce-related incidents.
• Support business users and internal technology teams through data management, security compliance, and analytics support.
• Act as a bridge between business and technology teams by advising on Salesforce best
• practices.
• Maintain internal and end-user documentation.
• Investigate and report on recent Salesforce features and technologies.
• Support off-hours/weekend activities as required.
• Ensure platform availability, stability, and performance through proactive monitoring and tuning.
• Follow organizational policies and standard methodologies.
• Communicate effectively with technology teams and business stakeholders. Required Experience & Skills




• 4+ years of experience in Salesforce Administration & Support.
• Intermediate understanding of Salesforce Administration and Support.
• Robust troubleshooting and ticket handling skills.
• Familiarity with ITSM methodologies/procedures.
• Good verbal and written communication skills.
• Ability to manage multiple priorities and adapt to changing business needs. Preferred Qualifications
• Salesforce Admin Certification.
• SAFe Agile experience.
• ServiceNow knowledge.
• Exposure to managed packages such as Certinia PSA, S-CPQ, CRM, Marketing apps, etc

📌 Salesforce Administrator (Bengaluru)
🏢 Confidentiel
📍 Bengaluru