Company: WORKSENT

Location:
Infopark, Kochi, Kerala Work Mode: In office

Experience:
1–3 Years (Strong communication skills are essential) Employment Type: Full-time Shift: Rotational Shifts Build Your Career in IT Support Are you passionate about technology and enjoy helping people solve technical problems? Join WORKSENT as a Technical Support Executive and become part of a team providing IT support to clients across the globe. This is an excellent opportunity for professionals with experience in International Technical Support, IT Helpdesk, Desktop Support, or Service Desk Operations to strengthen their technical skills and grow their careers.

What You'll Do
• Handle inbound technical support calls from international customers and provide effective troubleshooting.
• Assist users with Windows, macOS, Microsoft Office 365, Outlook, and other workplace applications.
• Resolve IT issues through calls, chats, email, tickets, and remote access tools.
• Troubleshoot desktop, laptop, software, printer, network, and connectivity-related issues.
• Follow up with customers to ensure timely resolution and a positive support experience.
• Create, update, and monitor support tickets while maintaining accurate records.
• Escalate complex technical issues to the appropriate teams when required. What We're Looking For




• 1–2 years of experience in Technical Support, IT Helpdesk, Service Desk, or Desktop Support.
• Good communication skills and a customer-focused attitude.
• Working knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365, Outlook, Word, Excel, SharePoint Online, and OneDrive.
• Basic knowledge of computer hardware, peripherals, and troubleshooting.
• Willingness to work in rotational shifts. Preferred: At least 6 months of international voice support experience in a technical support environment. Technical Skills That Give You an Advantage Knowledge of any of the following will be an added advantage:
• Active Directory and Windows Server
• DNS, DHCP, VPN, RDP, and basic networking
• Routers, switches, firewalls, and VLANs
• Antivirus, virtual machines, and mobile device management (MDM)
• Backup systems and printer troubleshooting Why Join WORKSENT?
• Gain exposure to international customers and IT support environments.
• Develop your technical troubleshooting and customer communication skills.
• Expand your knowledge of enterprise IT tools and infrastructure.
• Build a robust foundation for career growth in IT Support and Service Desk operations.

📌 Technical Support Executive/Help desk (Kochi)
🏢 WorkSent
📍 Kochi