Company Description Volody is a global provider of AI-powered Contract Lifecycle Management (CLM) software that helps enterprises and legal professionals digitize and automate contract processes. Its configurable, cloud-based solution centralizes scattered contracts from multiple repositories and turns them into strategic business assets. The platform enables users to control renewal dates, obligations, and terms, while flagging risky clauses and streamlining workflows, risk assessments, and digital signatures. Organizations using Volody can significantly speed up contracting and reduce administrative costs through efficient, stress-free contract management. Founded by experienced finance and legal leaders from global corporations, Volody is focused on transforming how businesses manage contracts. Role Description The Technical Support Executive will provide day-to-day technical and customer support for Volody’s CLM platform, ensuring smooth product usage and high customer satisfaction. Responsibilities include responding to user queries, diagnosing and troubleshooting application and configuration issues, and guiding customers through resolutions using clear, qualified communication. The role involves coordinating with internal product and engineering teams, documenting recurring issues, and contributing to knowledge base articles and support processes.



The Technical Support Executive will also assist in onboarding new customers, conducting basic product walkthroughs, and gathering feedback to help improve the platform. This is a full-time, on-site role based in Goregaon, Mumbai, and is open to Mumbai-based candidates only. Qualifications
• Candidates should possess strong Customer Support and Customer Service skills with a focus on responsiveness, empathy, and clear communication.
• Candidates should possess solid Technical Support and Troubleshooting skills to diagnose issues, replicate problems, and work with technical teams on resolutions.
• Candidates should possess excellent Analytical Skills to interpret error logs, identify patterns, and propose improvements to support workflows.
• Relevant experience in SaaS or software product support, preferably in B2B or enterprise environments.
• Ability to communicate effectively in English; proficiency in Hindi and other regional languages is an advantage.
• Comfort using ticketing systems, CRM tools, and remote support applications.
• Minimum of a bachelor’s degree in IT, Computer Science, Engineering, or a related discipline, or equivalent practical experience.
• Willingness to work on-site in Goregaon and collaborate closely with cross-functional teams.

📌 Technical Support Executive (Goregaon)
🏢 volody
📍 Goregaon