JOB DESCRIPTION
Front Desk Manager – Joey’s Hostel AgraDepartment: Front Office & Guest Relations

Location:
Joey’s Hostel, Agra, Uttar Pradesh Reporting To: Property Manager / Operations Team 1. Job SummaryWe are looking for a confident, guest-oriented, and proactive Front Desk Manager to lead front office operations at Joey’s Hostel Agra. The ideal candidate should have excellent communication skills, a welcoming personality, and the ability to manage a young, dynamic team while ensuring exceptional guest experiences. Experience in hostels, boutique hotels, or backpacker properties will be preferred. 2. Key Roles & ResponsibilitiesA. Front Desk Operations
• Manage daily front desk operations, including check-ins, check-outs, reservations, and guest inquiries.
• Ensure accurate guest registration, billing, cash handling, and shift handovers.
• Monitor bookings and availability across OTAs, including Booking.com, Hostelworld, and MakeMyTrip.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and timely issue resolution.
• Ensure proper implementation of front office SOPs and night audit procedures. B. Guest Experience & Community
• Create a welcoming setting for domestic and international travellers.




• Handle guest complaints professionally and resolve issues promptly.
• Encourage positive guest reviews and monitor online feedback.
• Assist guests with local recommendations, sightseeing, transport, and experiences.
• Promote hostel activities, tours, and the rooftop café to enhance guest engagement and ancillary revenue. C. Revenue & Sales
• Maximise revenue through upselling of private rooms, dorm beds, café offerings, tours, and other services.
• Monitor occupancy, room rates, cancellations, and booking patterns.
• Encourage direct bookings and repeat stays wherever possible.
• Ensure all guest charges and additional services are accurately billed. D. Team Management
• Supervise and guide front desk associates to maintain service standards.
• Prepare staff rosters and ensure adequate shift coverage.
• Conduct team briefings, training, and regular performance reviews.
• Maintain discipline, grooming standards, and professional conduct. E. Cash, Reports & Administration
• Maintain accurate cash records, daily revenue reports, and shift closing statements.
• Ensure •

📌 Front Desk Manager (Agra)
🏢 Joey's Hostel
📍 Agra