Roles and Responsibilities
• Take care of Attrition, Shrinkage, CSAT.
• Has worked on Dialer for calls.
• Must have worked in Outbound process.
• Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
• Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.).
• Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
• Provide the team with a vision of the process objectives.
📌 Operations Team Lead (India)
🏢 TP
📍 India