About Us
We are a fast-growing conversational AI company focused on building intelligent AI agents that transform customer interactions. Our team is passionate about creating innovative AI-driven solutions, and we are looking for a QA specialist to ensure the quality and performance of our voicebot solutions before they reach potential clients. Role Overview As a QA specialist, you will be responsible for testing our AI-powered voice bots and virtual assistants to ensure they function seamlessly before deployment. You will work closely with the pre-sales, product, and engineering teams to identify and resolve issues, ensuring an optimal user experience.

Key Responsibilities
• Conduct end-to-end testing of Gen AI voice bots across various scenarios to ensure the model responds accurately to a wide variety of voice inputs
• Identify areas where the bot’s conversational abilities can be improved; document and report bugs or inconsistencies in voice bot responses or workflows
• Validate voice bot performance, language understanding, and user experience across various used cases and environments
• Voice Quality Testing: Assess the clarity, tone, and naturalness of the voicebot’s synthesised speech. Ensure the voice bot sounds natural and validate any voice-related anomalies or bugs




• Identify and test edge cases such as unexpected inputs, unclear commands, or non-standard speech patterns (e.g., accents or slang) to ensure they are handled appropriately
• Collaborate with the development team to simulate real-world customer interactions.
• Translate content from English to Regional languages by understanding the context of the message Required Skills & Qualifications
• 1-4 years of experience in QA/testing, preferably with call centres or voicebots or AI-driven applications.
• Should be process-oriented and have an eye for detail
• Strong command of regional language for linguistic and functional testing.
• Understanding of voicebot frameworks and LLM & NLP (Natural Language Processing) concepts is preferred.
• Hands-on experience with writing test cases and experience with testing methodologies
• Analytical mindset with keen attention to detail
• Robust problem-solving skills and the ability to think from a user’s perspective
• Ability to work collaboratively with cross-functional teams.
• Familiarity with bug tracking tools like Jira, Trello, or equivalent (optional but preferred).
• Own a Personnel Laptop is a must.

📌 QA Consultant (Bengaluru)
🏢 gnani.ai
📍 Bengaluru