About CIBC: CIBC is a leading North American bank, with a history of more than 150 years of living our purpose
- to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do. About CIBC India: CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive workplace where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity. What CIBC India Offers: At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation. We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development. What You’ll Be Doing (position summary): The Processor – Mortgage Services is responsible for supporting Retail Banking and Mortgage Services operations through timely, accurate,



and efficient document indexing and application processing. The role contributes to operational effectiveness by ensuring service level commitments, quality standards, and turnaround times are consistently achieved. This position also supports process integrity, customer service outcomes, and adherence to CIBC policies, risk controls, and compliance requirements. At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview. How You’ll Succeed (responsibilities): CROSS-FUNCTIONAL RELATIONSHIPS:
• Process retail banking and mortgage-related applications and documents within defined turnaround times while meeting established productivity, accuracy, and timeliness metrics
• Perform document indexing and operational processing activities accurately to support service delivery and business continuity
• Deliver against individual and team service level expectations, including daily, monthly, and annual performance goals
• Escalate process exceptions, operational risks, and workflow issues promptly to the supervisor for resolution
• Maintain high standards of quality and compliance by adhering to operating procedures, information security requirements, and company policies
• Participate in refresher sessions, team huddles, training programs, and team meetings to remain current on process updates and business changes
• Build subject matter expertise within the process and support peers or team leads as required
• Identify and recommend opportunities for process improvement to enhance efficiency, accuracy, and service outcomes
• Support accurate reporting and documentation in alignment with internal standards and regulatory requirements
• Collaborate with team members, team leads, and relevant functional groups to support smooth process execution and resolution of operational issues.
• Participate in team and cross-functional forums to stay aligned with process changes, business requirements,



and reporting expectations. COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:
• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls AUTHORITIES/DECISION RIGHTS: JOB DIMENSIONS:
• Contributes to operational effectiveness through timely and accurate processing within a service-level-driven setting

Experience:
1+ years of experience
• As a key contributor to the business unit, this job has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness
• Processes applications across Retail Banking and Mortgage domains while meeting individual and team performance metrics Who You Are (skills/qualifications):
• Bachelor’s degree in Business, Finance, or a related field preferred; equivalent work experience may be considered
• 1+ years of relevant experience in banking, mortgage operations, document processing, indexing, or back-office operations preferred
• Prior experience in Retail Banking or Mortgage Services is desirable
• Experience working in a metrics-driven operations environment will be an added advantage
• Working knowledge of retail banking and mortgage operations processes, with the ability to understand and follow detailed procedural guidelines
• Basic computer proficiency and good typing speed, with a minimum benchmark of 20 wpm and at least 90% accuracy
• Strong attention to detail and the ability to perform repetitive tasks with a high degree of accuracy
• Good analytical and logical thinking skills to identify issues, validate information, and support process quality
• Effective verbal and written communication skills in English
• Ability to work collaboratively in a team-based environment and maintain performance under pressure or ambiguity
• Strong time management and organizational skills, with the ability to manage volumes and meet deadlines consistently
• Awareness of risk, compliance, confidentiality, and information security requirements in a banking operations environment Privacy: By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.

📌 Processor – Mortgage Services (Hyderabad)
🏢 CIBC India
📍 Hyderabad