Job Title: Manager – Background Verification (BGV) Department: Operations / Human Resources

Location:
Hyderabad

Experience:
6–8 years Employment Type: Full-time Reporting To: Head of Operations / Senior Management Job Summary: We are looking for an experienced and detail-oriented Manager – Background Verification (BGV) to lead and manage end-to-end background verification operations. The role involves overseeing verification processes, managing client relationships, ensuring service-level agreement (SLA) compliance, maintaining quality standards, and leading a team of verification professionals. The ideal candidate should have strong knowledge of employment, education, address, identity, criminal record, and reference verification processes, along with experience in operations management, risk assessment, quality control, and client servicing.

Key Responsibilities
1. Operations Management
• Manage end-to-end background verification operations, ensuring timely and accurate completion of verification cases.
• Monitor daily operations, case volumes, turnaround time (TAT), pending cases, and overall productivity.
• Ensure adherence to defined SLAs, standard operating procedures (SOPs), and client-specific requirements.
• Identify operational bottlenecks and implement process improvements to enhance efficiency. 2. Verification Process Management
• Oversee various verification types, including:
• Employment and previous employment verification.
• Educational qualification verification.
• Address verification.
• Identity and document verification.
• Criminal record and court record checks, where legally permissible.
• Reference checks and professional credential verification.
• Database and other client-mandated checks.
• Review escalated, discrepant, and high-risk cases and ensure appropriate resolution.
• Ensure verification reports are accurate, complete, consistent, and supported by appropriate evidence. 3. Quality Assurance and Compliance
• Establish quality control mechanisms and conduct periodic audits of verification reports.




• Ensure compliance with applicable data protection, privacy, employment, and other relevant legal requirements.
• Maintain the confidentiality and security of candidate information and verification records.
• Ensure discrepancies are documented objectively and escalated through the appropriate process.
• Support internal audits, client audits, and compliance reviews. 4. Client and Stakeholder Management
• Act as the primary point of contact for clients on operational matters, escalations, and service delivery.
• Conduct periodic business reviews and share MIS reports, performance dashboards, and improvement plans.
• Coordinate with HR teams, recruitment teams, vendors, and internal stakeholders to resolve verification-related issues.
• Manage client expectations and drive customer satisfaction through proactive communication. 5. Vendor and Partner Management
• Manage external verification agencies, field investigators, and third-party service providers.
• Monitor vendor performance against agreed SLAs, quality standards, and turnaround times.
• Conduct periodic vendor assessments and implement corrective actions where required.
• Ensure vendors follow applicable confidentiality, privacy, and compliance standards. 6. MIS, Reporting, and Process Improvement
• Prepare and present daily, weekly, and monthly operational reports.
• Track key performance indicators, including TAT, quality scores, pending cases, productivity, escalation rates, and SLA adherence.
• Analyze operational trends and implement corrective and preventive actions.
• Identify opportunities for automation, workflow optimization, and cost reduction. Qualification:
• Bachelor's degree in Business Administration,



Human Resources, Commerce, or a related discipline. Requirement:
• 6–10 years of experience in background verification, verification operations, HR operations, risk management, or related services.
• Experience handling enterprise clients, large verification volumes, SLAs, and escalations.
• Experience in managing verification vendors and quality assurance processes is preferred.

Responsibilities:
• Strong understanding of background verification processes and workflows.
• Excellent team management and leadership skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency in MS Excel, reporting dashboards, and MIS preparation.
• Excellent written and verbal communication skills.
• Strong client management, stakeholder management, and escalation-handling skills.
• High attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities in a deadline-driven workplace.
• Sound understanding of confidentiality, data security, and compliance requirements. KPI:
• SLA adherence and turnaround time.
• Verification report accuracy and quality scores.
• Team productivity and operational efficiency.
• Reduction in pending and overdue cases.
• Client satisfaction and escalation resolution.
• Vendor performance and compliance.
• Audit compliance and process improvement outcomes. Preferred Industry Background:
• Background verification and screening companies.
• HR services and recruitment process outsourcing (RPO).
• Staffing and workforce solutions.
• Corporate HR operations and risk management.
• Business process outsourcing (BPO) and knowledge process outsourcing (KPO). The ideal candidate will be a proactive and result-oriented professional with strong operational expertise in background verification, proven people-management capabilities, excellent client-handling skills, and a commitment to maintaining the highest standards of accuracy, integrity, confidentiality, and compliance.

📌 Manager - Background Verification (Hyderabad)
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📍 Hyderabad