Position Overview: We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and team-oriented processes to ensure customer satisfaction and drive growth.

Key Responsibilities
1. Relationship Building and Maintenance
• Develop and nurture relationships with a designated portfolio of customers.
• Ensure customer satisfaction and identify opportunities for expansion. 2. Sales Techniques and Feedback
• Utilize consultative selling techniques to surpass renewal and expansion targets.
• Actively listen to customer feedback and relay insights to improve products and services. 3. Account Management and Upselling
• Conduct regular account reviews and monitor key performance metrics for customer success.
• Identify and pursue opportunities to upsell additional services to existing customers. 4. Industry Knowledge and Negotiation
• Use industry and product knowledge to negotiate deals and create growth plans. 5. Customer Request Management




• Prioritize and manage a high volume of customer requests and issues to ensure timely resolutions. 6. Automated Processes and Collaboration
• Implement and manage automated processes to forecast and address at-risk customers.
• Collaborate within a transparent and trust-based team environment. 7. Customer Advocacy and Partnerships
• Actively advocate for customers, ensuring a positive experience.
• Facilitate productive partnerships to help customers achieve their goals. 8. Call Goals and Issue Resolution
• Consistently meet and exceed daily and weekly call goals to maintain customer engagement.
• Identify and resolve customer pain points by coordinating with cross-functional teams.

Qualifications:
• Proven experience in account management or related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of industry trends and best practices. Interested candidates can apply on [email protected]

📌 Account Manager (India)
🏢 SafeAeon
📍 India