Iron Asylum is looking for an experienced operations executive to own end-to-end order tracking across both D2C and B2B channels. This includes monitoring Shopify-based direct consumer orders, distributor and retailer fulfilment, and Amazon B2B / bulk orders — ensuring every order reaches its destination on time, exceptions are caught early, and resolution happens without the customer or partner having to follow up. You will work directly under the Operations Manager. WHAT YOU WILL DO D2C — Direct to Consumer ● Track every D2C order (Shopify + marketplace) from dispatch to last-mile delivery — zero untracked orders ● Identify stuck, delayed, or at-risk orders daily and flag before the customer has to complain ● Follow up on NDRs daily — coordinate re-delivery attempts with logistics partners ●Log all RTOs with reason codes, coordinate restock with warehouse ●Maintain and update the daily D2C order tracking sheet with full accuracy B2B — Distributors & Retailers ●Track all B2B orders — distributors and retail partners ●Coordinate with warehouse for priority dispatch on large or time-sensitive B2B orders ●Follow up with logistics partners on B2B shipment status and flag delays to the Ops Manager ●Maintain a B2B order tracker — order ID, partner name, dispatch date, expected delivery, status ●Ensure delivery confirmations are received and logged from B2B partners on order closure ● Flag short shipments, damaged goods,



or rejection from B2B partners and coordinate resolution Shared — Both Channels ●Share a daily status update with the Ops Manager — orders dispatched, in-transit, delayed, resolved ●Coordinate with logistics partners across channels for status updates and exception management ●Support complaint resolution — own follow-through, not just escalation WHAT WE ARE LOOKING FOR ● 2–4 years of experience in e-commerce or B2B operations, logistics coordination, or supply chain ●Prior exposure to both D2C and B2B order flows — understands the difference in handling and urgency ● Comfortable on Shopify and logistics portals (Delhivery, Shiprocket, Bluedart etc.) ● Robust follow-up habit — does not let an open issue sit without a status or resolution ● Proficient in Google Sheets / Excel — can build and maintain trackers independently ●Good written communication in English and Hindi for partner and courier coordination ●Stays composed during high-volume periods like sales events or festive season surges WHAT YOU GET ● Ownership of a high-visibility ops function across two channels from day one ● Direct mentorship from the Operations Manager with a clear growth path ● Exposure to full supply chain — logistics, warehousing, platforms, vendor management ●Fast-growing fitness and supplements brand — performance gets noticed and rewarded quickly ●Competitive salary based on experience

📌 Supply Chain Coordinator (Gurugram)
🏢 Iron Asylum
📍 Gurugram