Relationship Manager – Tele Partner SuccessLocation: Indore, Madhya Pradesh Work Mode: Work From Office Employment Type: Full-Time Department: Tele Partner Growth & Operations Company DescriptionCallerSquad is India’s on-demand telecalling workforce platform, connecting businesses with trained remote Tele Partners to execute scalable customer outreach and sales campaigns. Through CallerSquad, Tele Partners can onboard, complete campaign training and certification, become eligible for available campaigns, work remotely, and earn based on successful performance. CallerSquad works across financial services and other growing sectors, with campaigns including loans, credit cards, insurance, education, and other products and services. Our goal is to build a large, technology-enabled distributed telecalling workforce where performance, training, quality, and measurable business outcomes are at the center of operations. Role DescriptionThe Relationship Manager – Tele Partner Success is a full-time, in office role based in Indore. The Relationship Manager will be responsible for managing an assigned portfolio of CallerSquad Tele Partners and ensuring that they remain active, engaged, productive, and aligned with their assigned campaign targets. This is a target-driven relationship and performance management role. The Relationship Manager will regularly connect with Tele Partners, understand their challenges, guide them on available campaigns, coordinate with internal teams to resolve operational issues, monitor their performance, reactivate inactive partners, and ensure maximum productivity from the assigned portfolio. The primary objective of this role is easy: Build strong relationships with Tele Partners and ensure achievement of weekly, monthly and quarterly business targets through the assigned Tele Partner portfolio.

Key Responsibilities
• Manage and build strong working relationships with an assigned portfolio of CallerSquad Tele Partners.
• Regularly connect with Tele Partners through calls, WhatsApp, and other approved communication channels.
• Understand each Tele Partner’s activity, campaign participation, performance, and productivity.
• Ensure newly assigned Tele Partners complete the required onboarding, training, certification, and activation process.
• Guide Tele Partners in understanding available campaigns, campaign requirements, processes, targets, and earning opportunities.
• Encourage activated Tele Partners to start working and participate consistently in campaigns.
• Set clear weekly and monthly expectations with assigned Tele Partners.
• Monitor daily and weekly Tele Partner productivity against assigned targets.
• Identify Tele Partners who are inactive, underperforming,



or at risk of dropping off and take proactive action.
• Reactivate inactive Tele Partners through structured follow-ups and engagement.
• Identify performance gaps and work with Tele Partners to improve activity, productivity, and conversions.
• Coordinate with Training, Operations, Quality, Support, and other internal teams to resolve issues affecting Tele Partner productivity.
• Communicate campaign updates, process changes, training requirements, and important announcements to assigned Tele Partners.
• Maintain accurate follow-up records and performance data using CRM, dashboards, spreadsheets, or internal systems.
• Prepare and review daily, weekly, and monthly performance reports for the assigned portfolio.
• Identify high-performing Tele Partners and work towards increasing their contribution.
• Build long-term engagement with productive Tele Partners to improve retention.
• Ensure that the assigned Tele Partner portfolio collectively achieves the required weekly, monthly and quarterly business targets. Target & Performance OwnershipThis role carries direct responsibility for the performance of the assigned Tele Partner portfolio. The Relationship Manager will be measured on metrics such as:
• Number of active Tele Partners
• Number of productive Tele Partners
• Tele Partner activation rate
• Campaign participation
• Inactive Tele Partner reactivation
• Tele Partner retention
• Individual and portfolio productivity
• Applications / sales / successful conversions generated
• Business volume generated by assigned Tele Partners
• Weekly target achievement
• Monthly target achievement
• Quarterly target achievement
• Quality and compliance of the assigned portfolio The Relationship Manager is expected to continuously identify the gap between target vs. achievement and take corrective action during the month rather than waiting until the end of the target period. Qualifications
• Strong relationship management, communication, follow-up, and people-management skills.
• Experience in Relationship Management, Inside Sales, Telecalling, BPO, Customer Success, Partner Management, Channel Sales, Field/Tele Sales, or similar target-driven roles.
• Strong ability to motivate and engage people remotely through calls and digital communication.




• Comfortable working with weekly, monthly, and quarterly business targets.
• Ability to understand performance numbers and take action based on productivity data.
• Strong follow-up discipline and ability to manage a large portfolio of Tele Partners.
• Ability to identify underperforming partners and develop practical action plans to improve their productivity.
• Comfortable using CRM systems, Excel/Google Sheets, dashboards, and performance reports.
• Strong verbal communication skills in Hindi; working knowledge of English is preferred.
• Additional regional language proficiency will be an advantage.
• Strong problem-solving ability and willingness to coordinate across internal departments to resolve Tele Partner issues.
• Bachelor’s degree in Business, Commerce, Marketing, Management, or a related discipline is preferred; relevant practical experience may also be considered.
• Previous experience in Fintech, Loans, Credit Cards, Insurance, BPO, Telecalling, DSA, Banking Sales, or Contact Center operations will be an advantage.
• Comfortable working from the CallerSquad office in Indore in a fast-paced, performance-driven environment. Who Should Apply?This role is suitable for someone who enjoys building relationships but is equally comfortable owning numbers and targets. We are looking for people who don't stop at: “I contacted my Tele Partners.” We want Relationship Managers who think: “How many of my Tele Partners are active? How many are productive? Where is my target gap? What action do I need to take today to achieve this month’s target?” Career GrowthCallerSquad intends to build leadership internally as the Tele Partner network scales. A potential career path for this role is: Relationship Manager – Tele Partner Success → Senior Relationship Manager → Team Leader – Tele Partner Success → Regional Manager – Tele Partner Growth → Head – Tele Partner Growth & Success Career progression will be based on sustained target achievement, Tele Partner portfolio performance, retention, quality, leadership capability, and overall contribution to CallerSquad’s growth. What Success Looks LikeA successful Relationship Manager does not simply maintain relationships. Success means having an assigned portfolio where more Tele Partners are: Active → Working → Productive → Retained → Generating Business → Achieving Targets If you enjoy working with people, understand sales and performance numbers, and can take ownership of business targets through a distributed workforce, we would like to hear from you.
• Join CallerSquad and help us build and grow India’s next-generation telecalling workforce.

📌 Relationship Manager (Indore)
🏢 CallerSquad | India’s #1 On-Demand Telecalling Workforce
📍 Indore