Company Description Shadowfax is a leading technology-driven logistics platform powering India’s fast-moving commerce economy. For over a decade, the company has helped major brands such as Nykaa, Myntra, AJIO, Meesho, Mokobara, and Dot & Key deliver faster and serve customers more efficiently across the country. Shadowfax offers same-day and next-day delivery, hyperlocal fulfilment, express parcel, reverse logistics, and end-to-end supply chain solutions across 15,656+ PIN codes. With millions of square feet of operational infrastructure, thousands of trucks, and lakhs of delivery partners, the company has enabled more than 1.5 billion shipments. Shadowfax is building the future of commerce movement in India through technology, intelligent automation, sustainable mobility, and a robust focus on operational excellence and customer experience. Role Description The Head of Dark Stores Operations (PAN IN role) will lead end-to-end dark store operations across India, ensuring consistent performance, service quality, and operational excellence. This is a full-time, on-site role based in Bengaluru, responsible for designing and executing operational strategies for dark stores, including inventory management, fulfilment processes, and last-mile coordination. The role involves monitoring key performance metrics, driving continuous improvement initiatives, and standardizing processes across locations to optimize cost, speed, and reliability. The Head of Dark Stores Operations will collaborate closely with cross-functional teams such as supply chain, technology, category,



and customer support to enable seamless order fulfilment and superior customer experience. Daily activities include leading and mentoring regional and store-level teams, managing vendor and partner relationships, resolving operational issues in real time, and scaling the dark store network in line with business growth. Qualifications
• Strong expertise in Retail Operations and dark store fulfilment, with experience managing multi-location, high-volume environments.
• Proven Operations Management skills, including process design, optimization, SOP implementation, and performance monitoring across large networks.
• Advanced Analytical Skills to interpret operational data, drive data-informed decisions, and implement measurable improvement initiatives.
• Demonstrated ability in Customer Service, with a focus on maintaining service-level agreements, reducing defects, and enhancing end-customer experience.
• Robust Team Management capabilities, including leading large distributed teams, developing talent, and fostering a culture of accountability and collaboration.
• Experience in quick commerce, e-commerce, or logistics operations; prior exposure to dark stores or omni-channel retail is highly beneficial.
• Strong stakeholder management and communication skills for working with cross-functional teams and external partners.
• Bachelor’s degree in Operations, Supply Chain, Business, Engineering, or a related field; a postgraduate degree (MBA or equivalent) is an advantage

📌 Head of Dark Stores Operations (Bengaluru)
🏢 Shadowfax
📍 Bengaluru