Oracle Cloud ERP AMS Lead US Client Project Opportunities strictly 10+ years of relevant experience can also DM me directly on whatsapp (phone hidden) Availability between 6:30 pm till 2:30am ist We are seeking an experienced Oracle Cloud ERP AMS Lead to lead application management services (AMS), post-production support, and continuous improvement for Oracle Cloud ERP implementations. Tech Stack
• Oracle Fusion Cloud ERP
• Oracle Cloud Financials
• Oracle SCM Cloud
• Oracle Procurement Cloud
• Oracle Project Management / Project Accounting
• Oracle HCM Cloud
• Oracle Integration Cloud (OIC)
• OTBI & BI Publisher
• FBDI / HDL Data Loads
• REST / SOAP APIs
• Oracle Cloud Infrastructure (OCI)
• Oracle Fusion Middleware
• ITIL Service Management
• Incident, Problem & Change Management
• SLA / KPI Monitoring and Reporting

Key Responsibilities
1. Service Delivery & Support Management
• Lead AMS teams providing Level 2 and Level 3 support across Oracle Cloud ERP modules.
• Own SLA/KPI compliance for incident resolution, service requests, and change management.
• Establish and enforce ITIL-aligned support processes and service delivery standards.
• Conduct regular service review meetings with clients and internal stakeholders. 2. Technical & Functional Leadership
• Provide functional and technical oversight across Oracle Cloud ERP workstreams.
• Review and approve solution designs, configuration changes, enhancements, and development objects.
• Guide the implementation of patches, system enhancements, and new module rollouts.
• Manage quarterly Oracle Cloud updates, including impact assessments, testing,



and deployment planning.
• Troubleshoot complex functional and technical issues across supported ERP modules. 3. Stakeholder & Client Management
• Serve as the primary escalation point for critical incidents and client concerns.
• Build solid relationships with business stakeholders, IT leadership, and Oracle Support.
• Translate business requirements into functional specifications and actionable solutions.
• Present service performance metrics, improvement plans, and application roadmaps to senior leadership. 4. Team & Resource Management
• Mentor and guide functional consultants, technical developers, and support analysts.
• Manage resource allocation, workload balancing, and team development.
• Coordinate onshore and offshore delivery teams to maintain effective support coverage.
• Promote collaboration across functional, technical, and business teams. 5. Governance & Continuous Improvement
• Drive continuous improvement initiatives to enhance system performance and operational efficiency.
• Maintain SOPs, support runbooks, configuration documentation, and release notes.
• Identify delivery risks and implement appropriate mitigation strategies.
• Support internal and external audits while ensuring compliance with applicable SOX, GDPR,



and other regulatory requirements. Required Skills & Qualifications
• 8–12 years of overall Oracle ERP experience.
• At least 3–5 years of experience leading AMS, application support, or post-production support engagements.
• Deep functional and technical expertise in at least two Oracle Cloud ERP pillars, such as Financials, SCM, Procurement, Projects, or HCM.
• Proven experience managing L2/L3 production support and critical incident escalations.
• Strong understanding of ITIL-aligned service management, incident management, problem management, and change management.
• Experience managing SLA/KPI performance, service reviews, and client expectations.
• Working knowledge of OTBI, BI Publisher, FBDI/HDL, OIC, and REST/SOAP APIs.
• Strong understanding of Oracle Cloud enhancements, quarterly updates, regression testing, and release management. Preferred Qualifications
• Oracle Cloud certifications in relevant modules, such as Oracle Financials Cloud or Oracle SCM Cloud.
• ITIL Foundation certification or equivalent practical experience with ITIL frameworks.
• Experience managing AMS engagements within a Big Four firm, systems integrator, or managed services organization.
• Exposure to Oracle Fusion Middleware and Oracle Cloud Infrastructure (OCI).
• Strong understanding of financial and operational business processes, including:
• Order to Cash (O2C)
• Procure to Pay (P2P)
• Record to Report (R2R)
• Project Accounting
• Experience supporting enterprise-scale Oracle Cloud ERP environments and coordinating distributed delivery teams.

📌 Oracle Cloud ERP AMS Lead (India)
🏢 Stackzy Technologies
📍 India