Company Description AIMAN – Ataraxia Institute of Mental Health & Neurosciences is dedicated to transforming how mental healthcare is accessed and delivered across India. The institute focuses on providing high-quality, evidence-based, and holistic mental health support to individuals from diverse backgrounds. AIMAN’s vision is to elevate mental health to the same level of priority, urgency, and respect as physical health, fostering an inclusive and compassionate environment. With a multidisciplinary team of psychiatrists, clinical psychologists, and counsellors, AIMAN offers world-class care through state-of-the-art facilities and evidence-led practices. The organization is driven by empathy, innovation, and a commitment to long-term positive impact on mental health and well-being. Role Description The Patient Services Manager is responsible for overseeing the end-to-end patient experience, ensuring that individuals and families receive timely, respectful, and coordinated care. This full-time, on-site role based in Gurgaon involves managing patient intake, registration, and appointment scheduling, as well as supervising front-desk and patient support teams. The role includes developing and implementing patient service protocols, monitoring service quality, and ensuring adherence to clinical and administrative standards. The Patient Services Manager will collaborate closely with clinicians and administrative staff to streamline workflows, address patient concerns,



and improve communication across departments. The position also involves collecting and analyzing patient feedback, leading service improvement initiatives, and supporting staff training to enhance patient-centered care. Qualifications
• Demonstrated ability to deliver and oversee Patient Care and Quality Patient Care in a mental health or healthcare setting.
• Experience managing Direct Patient Care processes, including intake, coordination, and follow-up services.
• Proficiency in Training and mentoring patient-facing staff to maintain high standards of service and professionalism.
• Background in Nursing or related clinical disciplines, or substantial experience working alongside clinical teams.
• Robust interpersonal and communication skills, with the ability to interact sensitively with patients and families.
• Proven experience in healthcare operations, patient services management, or hospital administration is highly beneficial.
• Ability to work collaboratively in multidisciplinary teams and to handle complex situations with empathy and discretion.
• Bachelor’s degree in healthcare administration, nursing, psychology, social work, or a related field; advanced qualifications are an advantage.
• Comfort with using healthcare information systems, appointment scheduling tools, and basic data analysis for service improvement.

📌 Patient Services Manager (Gurugram)
🏢 AIMAN - Ataraxia Institute of Mental Health & Neurosciences
📍 Gurugram