Job Description
– Real Estate CRM (Post-Sales) Position: CRM Executive / CRM Manager – Post-Sales Industry: Real Estate / Residential Projects Department: Customer Relationship Management

Location:
Hyderabad

Experience:
2–10 Years (preferably in Real Estate) Job Summary We are looking for a customer-oriented Real Estate CRM qualified to manage post-sales activities, coordinate with customers, and ensure a smooth and hassle-free experience from property booking to possession and handover.

Key Responsibilities
• Manage post-sales customer relationships from booking confirmation to property possession.
• Handle customer queries, complaints, and requests professionally and ensure timely resolution.
• Coordinate with sales, accounts, legal, construction, and site teams to address customer concerns.
• Follow up with customers regarding payment schedules, outstanding dues, and payment confirmations.
• Coordinate the preparation and execution of sale agreements, registration, and other property-related documentation.
• Provide regular updates to customers regarding construction progress, project status, and possession timelines.
• Schedule site visits, customer meetings,



inspections, and property handovers.
• Manage possession formalities, including documentation, final payments, and key handover.
• Maintain accurate customer databases, CRM records, payment details, and customer communication logs.
• Prepare daily, weekly, and monthly MIS reports on customer queries, collections, pending documentation, and possession status.
• Ensure customer satisfaction and maintain positive relationships throughout the post-sales journey.
• Escalate unresolved customer issues to the concerned departments and management. Required Skills and Qualifications
• 2–10 years of experience in Real Estate CRM, preferably in post-sales customer service.
• Good verbal and written communication skills.
• Strong customer-handling, coordination, and problem-solving abilities.
• Knowledge of real estate sales documentation, payment follow-ups, registration, and possession processes.
• Proficiency in MS Excel, MS Office, and CRM software.
• Ability to manage multiple customers, follow up effectively, and meet deadlines.

📌 Real Estate CRM (Bengaluru)
🏢 Pavani Infra
📍 Bengaluru