About the Role
We are looking for a seasoned Design Lead to lead and streamline design functions across our Experience Centres. This role sits at the intersection of design excellence, operations, and customer experience, ensuring high-quality, productive, and scalable design delivery. Your

Key Responsibilities
Design Operations Management
• Oversee end-to-end design lifecycle from customer brief to final design delivery
• Standardize design workflows across multiple experience centres
• Ensure consistency in design quality, creativity, and practicality Multi-Centre Design Governance
• Manage design teams across multiple locations
• Implement and monitor design SOPs, templates, and best practices
• Ensure alignment of all centres with brand and design standards Team Leadership & Capability Building
• Lead, mentor, and manage large design teams (50–100+ designers)
• Hire and onboard top design talent
• Drive continuous training and upskilling programs Process & Efficiency Optimization
• Improve design turnaround time (TAT) without compromising quality
• Streamline coordination between: o Design o Sales o Execution teams
• Reduce rework and increase first-time-right designs Performance & Metrics
• Track and improve: o Design-to-sales conversion rates o Customer satisfaction (CSAT) o Design approval timelines




• Use data and feedback to continuously refine processes Customer Experience & Conversion
• Ensure designs are: o Customer-centric o Functional and feasible o Aligned with budget expectations
• Partner with sales teams to improve conversion through design storytelling Cross-Functional Collaboration
• Work closely with: o Operations o Sales o Execution / Project teams
• Ensure seamless transition from design → execution Experience & Education
• Bachelor’s degree in Architecture / Interior Design / Civil Engineering
• Advanced certifications or MBA (preferred)
• 12–18+ years of experience in design + operations roles
• Prior experience in managing multi-location design teams is mandatory
• Experience of managing projects at scale (₹100–200 Cr+ business environments)
• Prior experience in Interior design firms / home interiors / retail design can be an added advantage Key Skills and Attributes:
• Strong design sensibility + operational mindset
• Team leadership and people development
• Process design and optimization
• Customer-centric thinking
• Data-driven decision making
• Stakeholder management Why Join Us:
• Lead design operations across multiple centres
• High-impact role with direct business influence
• Strong cross-functional exposure
• Fast-paced environment with high growth potential

📌 Design Head (Mumbai)
🏢 Bonito Designs
📍 Mumbai