About Cult
- Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company’s vision is to empower everyone towards an active and healthier lifestyle through creative fitness solutions, enabled by technology. Role purpose Help build the foundation of Quality, Trust & Safety and CX operating systems for Fitness Product (FP) BU at Cult. You will be involved in solving defined customer and operational problems through data, process design, governance and AI-enabled tooling. The initial focus is product quality, repair quality, defect measurement and defect prevention. This is a focused IC role; broader CX product and quality leadership is a future growth opportunity. Core responsibilities Product quality foundation
• Build a common taxonomy for product defects, customer-impacting failures and quality incidents.
• Establish basic review forums, escalation paths and action-tracking mechanisms.
• Support product-quality standards, checklists and control points with guidance from senior stakeholders. Repair and defect measurement
• Create reliable measurement for repairs, defects, repeat failures, replacements, returns and warranty-related issues.
• Identify high-frequency, high-severity and high-cost failure patterns.




• Build simple dashboards and decision views that help teams prioritise action. Defect prevention and structured problem solving
• Own two or three priority defect or process problems end-to-end.
• Diagnose root causes using data, process mapping and stakeholder inputs.
• Design and implement preventive controls, SOPs, checklists or workflow changes.
• Escalate unresolved systemic risks with clear evidence and recommendations. Process and governance design
• Document critical product, repair and defect-management workflows.
• Identify gaps in handoffs, ownership, controls and escalation.
• Create practical governance cadences for reviewing quality performance and action closure.
• Introduce simple systems that make quality issues visible before they become customer escalations. Data, AI and tooling
• Automate repetitive reporting, analysis and action tracking.
• Use AI tools for defect classification, trend analysis, documentation, knowledge management and workflow improvement.
• Identify practical tooling opportunities that reduce manual effort or improve decision speed. CX and product journey support
• Support the CX & Product team with data and operational insight into customer journeys.
• Translate customer pain points into process, product or quality-improvement opportunities.




• Help connect product quality and repair experience to the broader CX journey. Success metrics
• Reliable and adopted measurement of product defects, repairs and repeat failures.
• Reduction in recurring defects, repeat repairs, avoidable returns or replacements.
• Improved closure rate and ageing of corrective actions.
• Better visibility into root causes across Product, Vendor, Operations, Repair and CS.
• Preventive controls implemented and sustained.
• Reduction in manual reporting or analysis effort.
• AI or tooling improvements adopted by operating teams. Candidate profile
• 3–5 years of experience in operations design, process excellence, product operations, business operations, analytics or consulting with implementation ownership.
• Robust structured problem-solving ability and comfort working with imperfect operational data.
• Good analytical and dashboarding skills.
• Hands-on experience with AI tools, automation or workflow tools.
• Strong process orientation and ability to create practical operating mechanisms.
• Exposure to retail, e-commerce, consumer products, repair operations or EBO networks preferred.
• High ownership, learning agility and execution speed.
• Comfortable working as an individual contributor in a startup environment.
• Able to influence stakeholders through rigour, preparation and useful problem solving rather than hierarchy.
• Prior quality expertise is helpful but not mandatory. The candidate must be capable of learning quality concepts quickly and building the initial systems with guidance.

📌 Process Excellence (Bengaluru)
🏢 CureFit
📍 Bengaluru