Position Overview
• The Senior Client Servicing Executive will play a critical role in driving client satisfaction, revenue growth, and seamless event delivery. This position requires a highly skilled qualified who can confidently manage premium clients, lead project discussions, handle budgets & costing, and oversee end-to-end coordination with internal teams and external partners.
• You must demonstrate strong communication, negotiation ability, creative thinking, and leadership in every client interaction.

Key Responsibilities
A. Client Relationship Management
• Act as the primary point of contact for all assigned clients.
• Build and maintain long-term, trust-driven client relationships.
• Understand the client’s event objectives and convert them into well-defined briefs.
• Conduct client meetings, presentations, and strategic discussions confidently. B. Planning & Strategy
• Convert client briefs into strong event concepts, ideas, and themes.
• Present company portfolio, capabilities, market trends, and creative suggestions.
• Develop highly polished presentations, mood boards, and proposal decks.
• Conduct in-depth research on new themes, décor trends, and creative directions. C. Costing & Budgeting
• Prepare accurate costings and quotations in coordination with the costing team.
• Ensure budgets are realistic, competitive, and aligned with client expectations.
• Maintain profitability without compromising on quality.
• Explain budgets, line items, and value additions clearly to clients. D. Negotiation & Closure




• Handle client negotiations with confidence and clarity.
• Follow up proactively to convert proposals into confirmed business.
• Negotiate with vendors/artists to maintain cost efficiency. E. Project Delegation & Execution Oversight
• Brief the Project Head and internal teams thoroughly on client expectations.
• Ensure the execution team works exactly as per the approved plan.
• Monitor timelines, quality checks, production accuracy, and final delivery.
• Provide on-ground support during event execution when required.
• Resolve challenges quickly and professionally. F. Stakeholder Collaboration
• Coordinate with vendors, artists, venues, and production teams.
• Maintain professional and smooth communication with all external partners. G. Reporting & Process Compliance
• Share project updates, client feedback, and follow-up reports with management.
• Maintain documentation, databases, and SOP compliance.
• Complete any additional responsibilities assigned by HOD or top management. Required Qualifications & Experience Education
• Graduation / MBA in Management, Marketing, or Event Management preferred. Experience




• Minimum 4+ years of experience in client servicing within events / weddings / experiential agencies.
• Experience handling high-value clients and premium events is a strong advantage. Skills & Competencies (Senior-Level) Core Competencies
• Excellent spoken communication & presentation skills
• Strong negotiation & deal-closing ability
• High-level planning and coordination skills
• Advanced client handling & relationship management
• Strong problem-solving and decision-making
• Leadership capability and team coordination Technical Skills
• Advanced Excel (costing sheets, formulas, pivot tables, budgeting)
• Costing & Budgeting – strong accuracy and financial understanding
• PPT & Documentation – professional client presentation creation
• Good understanding of event trends, aesthetics, and creative concepts Behavioral Traits
• Confident, proactive, and ownership-driven
• Strong time management and multi-tasking ability
• Calm under pressure and deadline-focused
• Professional attitude with client-first thinking

What We Offer
• Opportunity to work on premium projects and large-scale events
• Direct exposure to client strategy and decision-making
• Creative work culture with learning and leadership opportunities
• Career growth based on performance

Location:
Surat, Gujarat Industry: Event Management Department: Client Servicing Reports To: Growth Head Salary Range
• 38,000 – 48,000 per month

📌 Senior Executive Client Servicing (Surat)
🏢 Kahani By I2c Events
📍 Surat