WE’RE HIRING | Associate Director – Operations ?

Location:
Mumbai, India ? Company: Sembridge Sembridge is looking for an experienced Associate Director – Operations to lead operational excellence, drive business performance, and deliver exceptional client outcomes for their BPO.

Key Responsibilities
• Lead large-scale operations, ensuring performance against SLAs, KPIs, productivity, and quality targets.
• Drive operational efficiency, process improvement, and cost optimization.
• Manage, mentor, and develop operations leaders and high-performing teams.
• Build strong client relationships and ensure service delivery excellence.
• Drive strategic initiatives, workforce planning, and continuous improvement. What We’re Looking For:
• Proven leadership experience in an International BPO environment.




• Robust expertise in managing large teams and complex operations.
• Demonstrated success in meeting operational targets and improving business performance.
• Excellent client management, stakeholder engagement, and people leadership skills.
• Strong analytical, problem-solving, and decision-making capabilities. ? Ready to take the next step in your leadership journey? If you have a strong track record in International BPO operations and are ready to make an impact, we’d love to hear from you ? Apply now or share

your profile
with us. #Hiring #Sembridge #AssociateDirector #OperationsLeadership #InternationalBPO #BPOJobs #MumbaiJobs #LeadershipOpportunities

📌 Associate Director of Operations (Mumbai)
🏢 Sembridge
📍 Mumbai