Sunlight Sports Studio LLP Bangalore E-commerce Associate (Amazon & Flipkart) We are strengthening our online marketplace operations and looking for a detail-oriented E-commerce Associate to manage our presence on Amazon and Flipkart, with a strong focus on Amazon review management, rating recovery and customer issue resolution. If you know your way around Seller Central, can dissect a negative review to find the root cause, and enjoy turning unhappy buyers into loyal clients, this role is for you. Start Date: Immediately Annual CTC: ₹3,00,000
- 5,20,000 (Based on experience)

Experience:
1
- 3 year(s) in E-commerce Operations / Marketplace Management

Key Responsibilities
• Product Health Monitoring & Resolution: Track catalog diagnostics, account health metrics and listing compliance daily on Amazon and Flipkart; identify at-risk ASINs and drive timely resolutions.
• Root Cause Analysis: Investigate patterns behind recurring product defects, returns, and customer complaints and coordinate with internal teams
• Seller Central Management: Handle day-to-day marketplace operations, listing suppression issues and catalog health on Amazon Seller Central and Flipkart Seller Hub.
• Customer Query & Ticket Resolution: Respond to customer queries, product inquiries and operational tickets across platforms to safeguard brand reputation and performance.
• Reporting & MIS: Maintain trackers for product health trends, defect categories, listing performance and turnaround times in Excel
• Cross-Platform Coordination:



Work with marketing and catalog teams to ensure listings, images and product descriptions accurately reflect physical inventory. Skill(s)
• RequiredAmazon Seller Central & Flipkart Seller Hub (hands-on experience mandatory)
• Product & Account Health Management
• Customer Complaint Resolution & Escalation Handling
• Data Tracking & Reporting (Advanced Excel)
• Solid Written Communication (English)
• Experience in B2B E-commerce and/or Quick Commerce (Q-commerce) operations is a strong plus. Only those candidates can apply who:
• Have a minimum of 1 year of experience in E-commerce Operations, Marketplace Management or Customer Support across Seller Central
• Have prior hands-on experience specifically resolving catalog suppressions, product health issues and return drivers (not just general listing creation)
• Currently reside in or are willing to relocate to Bengaluru. Other

Requirements:
• Patient and solution-oriented, ability to de-escalate buyer issues through effective written communication.
• Comfortable working with data to spot operational patterns behind listing suppressions and high defect rates
• Highly organized, able to manage inventory issues and product trackers
• Someone who takes ownership of marketplace account health metrics as a personal KPI.
• Candidates from B2B e-commerce or Quick Commerce backgrounds Perks
• Informal dress code
• Snacks
• Insurance Number of Openings: 1

📌 E-commerce Associate (Bengaluru)
🏢 Sunlight Sports Group
📍 Bengaluru