Job Summary We are looking for a skilled German-speaking M365 L2 Support Engineer to provide end-user and operational support for Microsoft 365 services. The candidate will be responsible for troubleshooting complex issues, supporting enterprise users, coordinating with L3 teams, and ensuring a high level of customer satisfaction.

Key Responsibilities
• Provide Level 2 support for Microsoft 365 services.
• Troubleshoot and resolve incidents related to:
• Microsoft Teams
• OneDrive for Business
• SharePoint Online
• Microsoft Entra ID (Azure AD)
• Outlook Client Issues
• Manage user and group administration activities.
• Handle mailbox management, permissions, shared mailboxes, and distribution groups.
• Investigate authentication, MFA, Conditional Access, and identity-related issues.
• Support Intune device enrollment and compliance-related activities.
• Monitor service health and analyze Microsoft advisories.
• Perform root cause analysis and document resolutions.
• Work with L3 engineers and Microsoft support for critical incidents.
• Ensure SLA compliance and timely incident resolution.
• Participate in knowledge transfer sessions and maintain documentation. Required Skills
• Strong knowledge of Microsoft 365 Administration.
• Experience with:
• Exchange Online




• Microsoft Teams Administration
• SharePoint Online
• OneDrive for Business
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Understanding of Active Directory and Hybrid environments.
• Experience with PowerShell for Microsoft 365 administration.
• Knowledge of MFA, Conditional Access, and security best practices.
• Experience in incident, request, and problem management. Preferred Qualifications
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Contemporary Desktop Administrator Associate
• ITIL Foundation Certification Soft Skills
• Fluent German communication skills (spoken and written).
• Strong customer-facing and stakeholder management skills.
• Excellent troubleshooting and analytical abilities.
• Ability to work in a global support environment.
• Flexible to support critical incidents and on-call activities when required. Roles & Responsibilities Summary
• End-user support for Microsoft 365 services.
• Incident and service request handling.
• Escalation management with L3 and vendors.
• User administration and access management.
• Documentation and knowledge management.
• Continuous service improvement initiatives.

📌 German-speaking (Gurugram)
🏢 ITC Infotech
📍 Gurugram