About the Role
As a Customer Journey Advisor, you will guide travelers throughout their journey, from the initial inquiry to post-trip feedback, ensuring a smooth and reliable customer experience.

Key Responsibilities
• Handle customer interactions across multiple channels.
• Understand customer requirements and provide suitable travel guidance.
• Counsel customers on itineraries and travel options.
• Resolve customer queries and concerns before, during, and after travel.
• Coordinate with operations and local teams.
• Monitor journey milestones and ensure a smooth customer experience.
• Maintain accurate customer interactions and records.
• Escalate complex cases when required.
• Contribute to continuous improvement of the customer journey. What We’re Looking For




• Strong customer interaction and customer support skills.
• Excellent spoken and written English.
• Strong customer service and problem-solving abilities.
• Ability to counsel customers and support their decision-making.
• Comfortable using CRM systems and digital tools.
• Robust organizational and multitasking skills.
• Attention to detail. ⚠️ Important: Candidates without prior Travel & Tourism industry experience will not be considered for the Travel Sales Consultant role. ? Interested candidates can contact: Asha | HR – ORN Journeys ? (phone hidden) Email id
- [email protected]

📌 Travel Consultant (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru