Role: Assistant Account Manager – I/ II Years of

Experience:
2
- 5 Years Business Unit / Team: Exxat One

Location:
Vadodara/ Pune

Working Hours
6 PM – 3 AM IST

About the Role
Exxat is looking for a proactive and detail-oriented Assistant Account Manager – I/II to join our Exxat One team. In this role, you will manage assigned site partner accounts, build strong partner relationships, support successful onboarding, and drive effective utilization of the Exxat One platform. You will work closely with Account Managers and cross-functional teams to ensure timely communication, proactive engagement, and a seamless partner experience.

Key Responsibilities
Account Management & Partner Engagement
• Serve as the primary point of contact for assigned site partner accounts while supporting Account Managers with additional accounts.
• Build and maintain strong partner relationships through regular, proactive communication and follow-ups.
• Document partner meetings, decisions, action items, and next steps.
• Monitor account health, renewals, and platform usage, identifying potential risks and recommending appropriate actions. Partner Onboarding & Support
• Lead onboarding activities for assigned partners, including kickoff meetings, platform setup, training, and go-live coordination.
• Conduct partner training sessions to support platform adoption and effective utilization.
• Respond promptly to partner queries and support tickets, coordinating resolutions and escalations with relevant teams.
• Coordinate partner readiness for upcoming student rotations, ensuring timely completion of activities and follow-ups. Reporting, Insights & Process Improvement
• Gather partner feedback, feature requests, and recurring challenges,



collaborating with Product and other internal teams to drive improvements.
• Prepare reports and dashboards on partner activity, platform usage, and student placements.
• Analyze account trends, identify operational gaps, and recommend process improvements.
• Maintain accurate partner records, communication logs, and follow-ups in Monday.com or similar CRM/project management tools. Required Skills & Qualifications
• 2–5 years of professional experience in Customer Success, Account Management, Client Services, Partner Support, or related operations roles.
• Bachelor's degree in business administration, Education, Operations, or a related field (preferred).
• Strong written and verbal English communication skills, with the ability to engage professionally with international partners.
• Experience in customer onboarding, relationship management, and issue resolution.
• Strong organizational skills, attention to detail, and the ability to manage multiple partner accounts and priorities.
• Familiarity with CRM or project management tools such as Monday.com or similar platforms.
• Proficiency in MS Office, particularly Excel, with experience preparing reports, trackers, and dashboards.
• Strong analytical, problem-solving, and cross-functional collaboration skills.
• A proactive, customer-focused approach with strong ownership and follow-through. Preferred Qualifications
• Experience working in a SaaS, software product, EdTech, or customer-facing technology setting.
• Exposure to US-based or international customers.
• Experience supporting product adoption, account health monitoring, and customer retention initiatives. Work Location & Shift

Location:
Vadodara/ Pune Shift: 6 PM – 3 AM IST

📌 Assistant Account Manager – I/II (Vadodara)
🏢 Exxat
📍 Vadodara