Role Overview: We're hiring an Operations Executive to own backend operations at a fast-growing AI CPaaS company. This is an individual-contributor role with direct ownership of vendor coordination, ticketing resolution, asset tracking, and AI-tool-driven process improvement. Core Ownership:
• Own coordination with telecom operators and data center partners end-to-end, including SLA tracking and escalation
• Assist in vendor management, invoice reconciliation and asset tracking
• Own inventory count and lifecycle management — procurement to deployment to termination
• Own ticket queue health — closure within defined SLA, and correct categorization
• Independently triage L1 infrastructure/telecom issues before handling
• Support regulatory and compliance documentation as per the company's compliance scope
• Support basic troubleshooting of assets and infrastructure (with guidance)
• Support admin and day-to-day backend operations
• Support cross-team coordination during audits, procurement cycles, or incident response Work Expectations:
• 6-days a week
• Occasional travel to data centers across India
• Fast-paced startup environment with real ownership from day one
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Location:
Noida, Sector 2, Work-from-office Requirements




• 6months -1.5 years of experience in operations, vendor management, or infra/telecom coordination
• Valuable communication and coordination skills
• Hands-on experience with at least one ticketing platform, e.g. Zoho, Jira or similar
• AI-tool fluency — actively uses AI tools (ChatGPT, Claude, Gemini, or AI features) for documentation, triage, or process automation
• Proficient in MS Excel & Word
• Willing to learn technical and operational systems
• Comfortable handling regulatory/compliance documentation and process adherence
• Graduate in any discipline, no degree-stream restriction Preferred (Good-to-Have):
• Prior exposure to telecom, data center, or infrastructure operations specifically
• BBA/B.
Com background
• Experience working in a SaaS or tech-first company BenefitsOwnership of a high-visibility ops function at an AI CPaaS company Direct exposure to telecom, infrastructure, and AI-driven process design Exposure to regulatory/compliance operations Fast growth path within Operations Laptop & Mobile reimbursement Direct interaction with senior leadership and cross-functional teams

📌 Operations Admin Executive (Noida)
🏢 MyOperator
📍 Noida