Sales Consultant
- Call Center Experience into Sales Lead Generation We are looking for a Sales Consultant Outbound Calling to manage hot enquiries from customers interested in hearing aids. The role involves calling customers, understanding their needs, guiding them to the nearest clinic, and supporting appointment booking and sales conversion. Role & responsibilities
• Call customers who have enquired about hearing aids
• Understand their needs and explain the next process
• Guide customers to the nearest clinic
• Encourage clinic visits and consultations
• Follow up with interested customers
• Update customer records in the system
• Support lead conversion and clinic walk-ins Preferred candidate profile
• Experience in outbound calling / telesales / telecalling preferred
• Good communication and customer handling skills
• Ability to guide and convince customers over the phone
• Basic computer knowledge
• Experience in healthcare or clinic-related processes is a plus

Experience:
1-4 Years (Freshers can apply as well)

About us
Headquartered in Denmark, GN Hearing is among the leading manufacturers of hearing aids in the world. The company offers a full range of instruments and accessories under several brands. The company has subsidiaries in more than 25 countries and distributors in 80 more. Driven by technological innovations and commercial excellence, GN Hearing has been the growing faster than the industry for the last many years. In India, the hearing aid industry at wholesale prices is approximately INR 750 crores annually. Private retail consumption accounts for over 85% of the hearing aid market in revenue terms with the balance coming from government tenders. The market is growing @10~12% p.a.



and likely to grow at these rates for the next decade due to very favorable demographics viz.
• 90% of hearing aid users are in the 50+ group.
• They are living longer due to healthier lifestyles.
• Leading a more active retired life and would like to enjoy life with friends and family.
• Have the money to fund hearing aids. In the hearing-impaired population, the hearing aid penetration level is only 2%. In developed countries the penetration is in the 20~40% levels. In India, GN is headquartered in Navi Mumbai. In 2023, GN posted revenues of INR 131 cr (USD 16 mln). GN has been the fastest growing company since 2012 growing revenues @ 18% CAGR. GN is now the 2nd largest company in the lucrative retail market with a 20% market share, up from 5% market share in 2011. GN is the most profitable company in the industry with the highest % EBITA margin. Leadership in technology, a transparent India strategy and strong execution have been the drivers of this performance. Given the strong momentum, GN has an opportunity to drive growth higher than the current already high rate. GN has put in place aggressive plans for the 2023~2025 strategy period. The strategy involves executing on multiple key sales initiatives in parallel with speed and accuracy. GN operates through a direct dealer network of about 700 customers. The larger key customers account for a disproportionate share of the industry potential and consequently GNs business. Hearing aids are dispensed as a medical device and the dealer (dispenser) makes the brand choice. Among other things, fast, accurate and at times customized service solutions to these larger customers are important to succeed with them. The customized solutions tend to put a strain on operations increasing complexity. The relatively small size of the business is deceptive when compared to the complexity of the challenges involved.

📌 6 - Sales Consultant - Navi Mumbai
🏢 GN Hearing India
📍 Navi Mumbai