Company Description:
- Impressions Printing & Packaging Ltd. (IPPL), specializes in sheet-fed and web-offset printing for diverse commercial and packaging needs. The company operates world-class sheet-fed machines and advanced heat set and cold set presses, handling complex printing specifications and cutoffs. IPPL offers a full range of pre-press, press, and post-press services, including lamination, folding, various binding methods, stitching, die-cutting, and shrink wrapping. The team is experienced in executing high-quality printing and packaging jobs within strict timelines. IPPL is committed to meeting client targets through reliable service, technical expertise, and strong production capabilities. Job Title: Customer Relationship Management Executive Department: Sales / Customer Service / Marketing

Experience:
1–3 years

Key Responsibilities
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• Customer Relationship Management: Build and maintain positive relationships with existing and potential customers.
• Customer Support: Handle customer inquiries, requests, and complaints through phone calls, emails, and other communication channels.
• Customer Follow-up: Follow up with customers to ensure their needs are met and issues are resolved promptly.
• Customer Retention:



Maintain customer satisfaction and encourage repeat business.
• CRM Database Management: Update and maintain accurate customer information, interaction records, and feedback in CRM software.
• Sales Coordination: Coordinate with the sales and marketing teams to identify customer needs and business opportunities.
• Feedback Management: Collect customer feedback and suggest improvements in products and services.
• Reporting: Prepare reports on customer interactions, complaints, satisfaction levels, and follow-up activities.
• Issue Resolution: Coordinate with internal departments to resolve customer problems efficiently. Required

Skills:
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• Good verbal and written communication skills
• Solid interpersonal and customer-handling skills
• Problem-solving and conflict-resolution abilities
• Basic computer knowledge and MS Excel skills
• Knowledge of CRM software such as Salesforce, Zoho CRM, or HubSpot
• Time management and organizational skills
• Patience, empathy, and a customer-focused attitude
• Graduate degree in Business, Marketing, Communications, or a related field is preferred. ? Apply via LinkedIn or share

your profile
with us via email ([email protected]).

📌 Customer Relationship Management Executive (Samba)
🏢 Impressions Printing & Packaging
📍 Samba