Job Overview
- AEK by The Karighars is seeking an experienced and result-oriented Luxury Store Manager / Experience Centre Manager who will take complete ownership of the experience centre, including end-to-end store operations, floor management, sales performance, team leadership, and premium client experience. The ideal candidate should be a hands-on leader capable of independently driving the entire experience centre while ensuring operational excellence, revenue growth, and exceptional luxury service standards.

Key Responsibilities
1. End-to-End Experience Centre Management
• Take complete ownership of the experience centre's daily operations and overall business performance.
• Ensure smooth floor management, staff allocation, client movement, and showroom readiness.
• Maintain impeccable store aesthetics, visual merchandising, hygiene, and luxury brand standards.
• Oversee store administration, inventory coordination, maintenance, and vendor management. 2. Sales & Revenue Management
• Drive monthly and quarterly revenue targets through effective sales planning and execution.
• Manage walk-ins, client enquiries, lead allocation, follow-ups, and conversion tracking.
• Personally handle premium clients, high-value consultations, negotiations, and closures.
• Identify opportunities to increase footfall, conversions, and overall store profitability. 3. Luxury Client Experience
• Ensure every customer receives a seamless, personalised, and premium experience from entry to closure.
• Build strong relationships with HNI clients, architects, interior designers, and business partners.
• Manage client escalations and ensure timely resolution of concerns.




• Maintain high customer satisfaction and service excellence. 4. Floor & Team Management
• Lead and supervise the entire experience centre team, including sales, design, and support staff.
• Monitor daily floor activities, employee productivity, attendance, grooming, and discipline.
• Conduct daily team briefings, performance reviews, and product knowledge sessions.
• Ensure effective coordination between internal departments for smooth client servicing. 5. Reporting & Business Performance
• Monitor store KPIs, revenue, footfall, lead conversions, and team performance.
• Prepare daily, weekly, and monthly MIS reports.
• Identify operational gaps and implement improvement strategies. AEK by The Karighars
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• Ensure adherence to company SOPs and operational guidelines. Desired Candidate Profile
• Minimum 5+ years of experience managing luxury stores, premium showrooms, or experience centres.
• Preferably from luxury interiors, modular kitchens, premium furniture, home décor, or high-end lifestyle brands.
• Proven ability to independently manage complete store operations and floor activities.
• Strong sales orientation with experience handling high-ticket transactions and HNI clientele.
• Excellent communication, presentation, leadership, and interpersonal skills.
• Strong problem-solving abilities and a hands-on management approach.
• Well-groomed, qualified, customer-centric, and commercially driven. Key Skills Experience Centre Management | Floor Operations | Luxury Retail | Store P&L; Ownership | Team Leadership | HNI Client Management | Sales & Revenue Growth | Customer Experience

📌 Store Manager (Gurugram)
🏢 The Karighars
📍 Gurugram