• Place and process export orders in the company’s ERP/system.
• Coordinate with overseas customers regarding order confirmations, delivery timelines and shipment status.
• Coordinate with production, dispatch, logistics and accounts teams to ensure timely order execution.
• Follow up with international customers for pending payments and maintain an updated outstanding payment tracker.
• Coordinate with the accounts team to verify payments received and reconcile outstanding invoices.
• Maintain accurate records of export orders, shipments, customer communications and payment status.
• Prepare regular reports and update order and payment trackers using MS Excel.
• Ensure timely follow-up and smooth coordination between customers and internal departments. Required

Skills:
• Experience in export coordination,



order processing, customer coordination or a similar role.
• Valuable communication skills, particularly in written and spoken English.
• Strong follow-up, coordination and organizational skills.
• Working knowledge of MS Excel and ERP systems.
• Ability to maintain records, track payments and manage multiple orders.
• Attention to detail and a customer-oriented approach. Preferred Qualification: Graduate in Commerce, Business Administration or a related field. Preferred: Experience in jewellery manufacturing, export-oriented manufacturing or international customer coordination.

📌 Export Executive (Mumbai)
🏢 Royal Chain
📍 Mumbai