Company Description SS IT Solutions designs in-house lead generation systems that help insurance agencies focus on closing qualified prospects instead of chasing shared or recycled leads. The company specializes in building exclusive lead engines for trucking insurance, final expense, Medicare, and P&C;, providing decision-ready prospects with clear intent. Since 2020, SS IT Solutions has helped multiple insurance agencies reduce cost-per-appointment by up to 30% without increasing advertising spend. The team is focused on appointment-readiness and measurable outcomes, partnering closely with clients to improve lead-to-appointment ratios and support scalable growth. Role Description The Customer Service Executive role is a full-time, hybrid position based in New Delhi, with some flexibility for work from home. In this role, the individual will handle inbound and outbound customer interactions via phone, email, and chat, providing clear information about services, resolving issues, and maintaining accurate records in CRM or support tools. The Customer Service Executive will ensure high levels of customer satisfaction by responding promptly to queries, coordinating with internal teams, and following up on outstanding requests. Day-to-day responsibilities include managing customer expectations, documenting feedback,



assisting with appointment scheduling and lead qualification-related queries, and adhering to company policies and service standards. The role also involves contributing to process improvements, supporting client retention efforts, and representing the company professionally in all interactions. Qualifications
• Candidates should possess strong Customer Service and Customer Support skills, with the ability to handle inquiries, resolve issues, and provide clear, courteous assistance.
• Candidates should possess solid Interpersonal Skills and a focus on Customer Satisfaction, including empathy, active listening, and relationship-building capabilities.
• Candidates should possess experience in Customer Service Management, such as handling escalations, tracking service quality, and supporting continuous improvement of service workflows.
• Relevant qualifications include prior experience in customer-facing roles (preferably in IT, insurance, or service-based industries), proficiency in spoken and written English and Hindi, and familiarity with CRM or ticketing systems.
• Additional beneficial qualifications include strong problem-solving skills, ability to work in a hybrid workplace, comfort with basic office software, and at least a diploma or bachelor’s degree in any discipline.

📌 Customer Service Executive (New Delhi)
🏢 SS IT Solutions
📍 New Delhi