Job Title: Operations Manager

Location:
Tiruchirappalli (Trichy), Tamil Nadu Industry: Residential Property Management / Real Estate / Gated Communities Employment Type: Full time, On-site Experience Level: 5 – 10 Years Work Arrangement: Day shift (requires flexibility for emergencies or association meetings) Position Overview The Operations Manager will oversee the daily administrative, maintenance, security, and facility functions of a large-scale residential community/complex in Trichy. The role acts as the primary bridge between residents/Apartment Owners Association (RWA) and on-ground staff/vendors, ensuring safety, smooth service delivery, regulatory compliance, and cost-effective facility operations.

Key Responsibilities
1. Facility & Maintenance Management
• Oversee the end-to-end upkeep of common areas, clubhouse, lifts, swimming pools, STP (Sewage Treatment Plants), WTP (Water Treatment Plants), and backup diesel generators (DG sets).
• Implement preventive and corrective maintenance schedules to minimize asset downtime.
• Supervise round-the-clock water and power distribution across the residential units. 2. Vendor & Contract Management
• Manage external service partners (housekeeping, security, waste management, pest control, and MEP contractors).
• Monitor Annual Maintenance Contracts (AMCs) and conduct regular vendor performance audits against agreed Service Level Agreements (SLAs).
• Review vendor invoices and align with the accounts team for timely verification and payout. 3.



Resident Relations & Grievance Redressal
• Act as the nodal contact for residents and the Resident Welfare Association (RWA) / Management Committee.
• Implement structured ticketing workflows for day-to-day service requests and complaints, maintaining clear turnaround times (TAT).
• Prepare agendas and operational progress reports for Monthly Association Meetings. 4. Security & Safety Administration
• Enforce access control, visitor tracking systems (e.g., MyGate, NoBrokerHood, or physical registers), and perimeter security protocols.
• Supervise fire safety systems, ensuring emergency drills, fire extinguisher refills, and alarm tests comply with local fire safety norms.
• Handle crisis situations (power grid failures, water shortages, medical emergencies) with sound incident response procedures. 5. Budgeting & Financial Control
• Assist the management committee in planning the annual operational budget (OPEX).
• Drive cost optimization across power consumption, fuel for DG sets, and maintenance consumables.
• Maintain complete inventory audits for tools, spare parts, and site assets. 6. Statutory & Regulatory Compliance
• Ensure adherence to municipal corporation (Trichy City Corporation) guidelines regarding solid waste management, property taxes, and health inspections.
• Verify labor compliance for contracted staff (minimum wages, PF/ESIC where applicable). CONTACT NUMBER
- +91 97881 10111

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