About us
ThoughtVerve provides tailored software & technology solutions to clients across the globe for decisive outcomes. Headquartered in Bangalore, we are committed to long-term partnerships with our clients pivoted around sustainable, top-of-industry practices. We commit to be with our clients every step of the way starting from conception through their evolution. We are seeking a motivated and technically proficient Systems Support Administrator to join our dynamic team. The ideal candidate will be a detail-oriented, demonstrates initiative, and is skilled in troubleshooting hardware and software issues. The role involves partnering with collocation and 3rd party vendors, to identify and develop long term solutions and make recommendations to senior management on software and infrastructure needs. The Systems Support Administrator works well on their own and as part of a team.

Requirements:
• 0-2 years working in a Helpdesk or System Support Admin role
• Proficient on Active Directory (AD) Hybrid
• Good knowledge on Microsoft 365 Management experience
• Has exposure to Microsoft Entra ID and Intune experience
• Knowledge of Microsoft Entra ID Conditional Access experience is preferred
• Ability to diagnose and resolve technical issues remotely and on-premises
• Working knowledge of troubleshooting basic hardware issues
• Working knowledge of troubleshooting basic network (bandwidth/connectivity) issues
• Excellent customer interfacing skills is a must
• Should possess good inter personal and communication skills Responsibilities
• Provide remote technical support and solutions across multiple companies, networks and domains to end users.
• Resolve applications, networking, PC, and peripheral issues.




• Responsible for hardware/software setup and configuration. This includes imaging laptops.
• Microsoft Active Directory Hybrid and 365 management experience required. (Setting up new users, email accounts, distribution groups and OUs.)
• Assist with maintaining and troubleshooting Windows Server 2008/2012/2016 and Microsoft Remote Desktop Environment.
• Purchase, track and maintain inventory of IT equipment
• Administration of voice and data communications
• Maintain support documentation, including technical configuration information and process flows.
• Resolve issues by working with other System Support Admin team members and cross-departmental teams, application developers, vendors, network and database administrators.
• Solve moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures, or tools. Qualifications & Skills
• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Certification in A+, Network+, Security+, MCSE, MCITP, MCTS is an added advantage.
• Entra ID Administrator Associate certified
• PowerShell experience is a huge plus
• Knowledge of Fortinet Fortigate network appliances
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills, with the ability to work effectively in a team workplace.
• Ability to learn and adapt to new and evolving technologies.
• Ability to work independently and in a team.
• Flexible with working across time zones.
• Ability to effectively prioritize and execute tasks in a fast pace and ever-changing environment.
• Must be flexible
- Willing to work on call after-hours rotation.

Location:
Remote support

📌 Jr. Tech Support Admin (India)
🏢 ThoughtVerve Private
📍 India