Role Overview: As a Key Account Manager at Delhivery, you will own and grow a portfolio of strategic clients, driving revenue expansion, deepening relationships, and delivering best-in-class service. This is an individual contributor role requiring a high-ownership mindset, sharp commercial acumen, and the ability to navigate complex, multi-stakeholder environments.

Key Responsibilities
• Manage and nurture a portfolio of key enterprise and mid-market clients, ensuring high satisfaction, retention, and long-term value creation.
• Develop and execute tailored account plans with transparent revenue targets, growth milestones, and expansion strategies.
• Drive upselling and cross-selling opportunities across Delhivery's suite of logistics and supply chain products.
• Act as the primary point of contact for assigned clients, resolving escalations proactively and coordinating with internal stakeholders (Operations, Finance, Product, Tech).
• Conduct regular business reviews (QBRs/MBRs) with clients to track KPIs, share insights, and align on future growth plans.
• Analyze client-level data, market trends, and competitor activity to identify risks, opportunities, and strategic actions.




• Collaborate with onboarding, operations, and product teams to ensure seamless service delivery and continuous improvement.
• Maintain accurate account data, pipeline updates, and forecasts in the CRM system. Desired Profile:
• 4–8 years of experience in Key Account Management, Client Success, or a related B2B sales/service role; logistics or supply chain experience preferred.
• Demonstrated track record of managing and growing multiple enterprise accounts simultaneously.
• Strong relationship-building skills with the ability to engage and influence stakeholders at multiple levels.
• Excellent communication, presentation, and negotiation skills.
• Data-driven approach to decision-making; proficiency in Excel/Google Sheets and CRM tools (Salesforce, Zoho, etc.).
• High ownership mentality with the ability to work independently under pressure and meet revenue targets.
• Problem-solving orientation — able to anticipate client needs and deliver proactive solutions.
• Bachelor's degree in Business, Commerce, Engineering, or related field; MBA preferred.

📌 Manager Retention (Bengaluru)
🏢 Delhivery
📍 Bengaluru