Position: SALES AND GUEST RELATIONS EXECUTIVE

Location:
Qutub Institutional Area, Hauz Khas, New Delhi Experience requirement: 1–3 years Industry: Hospitality / Hotels / Travel & Events Type: Full-time, in office role.

ABOUT THE ROLE
- We are looking for a proactive and guest-focused Sales & Guest Relations Executive to join our team.
The candidate will be responsible for managing guest interactions, understanding their requirements, creating opportunities for additional sales, and ensuring a smooth and memorable guest experience. Upselling of add-ons, experiences and services will be a key responsibility of this role, with a strong focus on identifying opportunities and driving additional revenue.

KEY RESPONSIBILITIES
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• Handle guest enquiries and follow-ups, and convert relevant opportunities into confirmed sales.
• Manage guest interactions before, during and after their stay, ensuring a smooth and personalised guest experience.
• Proactively upsell add-ons, experiences, activities, meals, décor and other services based on guest requirements and preferences.
• Coordinate and organise small-scale events and celebrations, including birthdays, anniversaries, private gatherings and other special occasions.
• Coordinate with property teams, vendors and internal stakeholders to ensure all guest and event requirements are executed smoothly.
• Visit properties/sites on a need basis for on-ground event execution and guest handling.




• Proactively identify opportunities to enhance the guest experience while ensuring all commitments made to guests are followed through.
• Maintain records of guest enquiries, event requirements, follow-ups and upselling opportunities, and share relevant updates with the team. WHAT WE'RE LOOKING FOR
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• Prior experience in the hospitality sector is mandatory.
• Prior experience in upselling products, services, experiences or add-ons is mandatory.
• Experience in organizing or coordinating events.
• 1–3 years of relevant experience in hospitality, guest relations, sales, events or a related role.
• Strong communication and interpersonal skills.
• A guest-first approach with a natural ability to understand guest needs.
• Strong sales orientation and confidence in making recommendations and upselling.
• Good coordination, organisation and problem-solving skills.
• Comfortable working on-ground at properties and handling live events when required.
• Valuable command of English and Hindi. WHAT THIS ROLE OFFERS
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• Opportunity to work across guest experience, hospitality sales and events.
• Exposure to on-ground event execution and multiple hospitality properties.
• A dynamic role with direct interaction with guests and cross-functional teams. If you enjoy working with people, have a strong sales mindset, and thrive in a fast-paced hospitality environment, we’d love to hear from you.

Location:
Qutub Institutional Area, Hauz Khas, New DelhiEmployment Type: Full-time

📌 Sales and Guest Relations- Executive (New Delhi)
🏢 Seclude - hotels home style
📍 New Delhi