Position Overview: The Fulfillment Support Engineer is responsible for providing L2/L3 production support for DigiKey’s fulfillment and warehouse systems, including Manhattan WMOS 2018, WCS (Knapp), shipping, and related integrations. This role combines hands-on operational support, incident resolution, technical troubleshooting, and continuous improvement, ensuring system stability while proactively reducing technical debt and improving performance. The ideal candidate has strong experience (7+ years) with Manhattan WMOS 2018(or other versions), MHE Integration (Knapp or other products), warehouse execution environments, and is comfortable working in a fast-paced, mission-critical operation. Any hands on expertise in developing .
NET-based applications is also a bonus. This role is based in Bangalore, India. This position operates on a shift-based model, and candidates must be flexible to work evenings, weekends, or rotating shifts as required. Over time, this role is expected to evolve into a leadership position, providing opportunities to take on increased ownership and team responsibilities.

Key Responsibilities
Production Support & Operations
• Provide L2/L3 production support for WMOS, WCS, integrations, and related fulfillment platforms
• Own and resolve support incidents with a focus on root cause analysis and long-term corrective actions
• Proactively monitor system health using dashboards, alerts, and logs to prevent operational disruptions
• Participating in on-call rotation and incident management processes
• Ensure SLA adherence and maintain high system availability
• Collaborate with SRE teams to design self-healing automation for recurring failure scenarios Application & Technical Support
• Troubleshoot and resolve issues across:




• Manhattan WMOS 2018 and Knapp or any other MHE systems
• .
NET-based applications and services (good to have)
• Analyze logs, database queries, interfaces, and batch processes to diagnose issues
• Collaborate with infrastructure, database, and integration teams to resolve complex incidents Business & Systems Analysis
• Analyze current business processes and system behavior to identify improvement opportunities
• Make recommendations supported by critical thinking and cost-benefit analysis
• Partner with business and operations teams to ensure system alignment with operational requirements
• Support minor enhancements, configuration changes, and defect fixes Collaboration & Knowledge Management
• Participate in knowledge transfer and cross-training initiatives
• Mentor junior engineers and contribute to team skill development
• Create and maintain runbooks, SOPs, and support documentation Required Knowledge, Skills and Experience
• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
• Strong hands-on experience with Manhattan WMOS 2018 (or other versions) and MHE systems
• Experience supporting warehouse management and fulfillment systems
• Robust troubleshooting and debugging skills in production environments
• Experience working with databases (SQL) and system integrations
• Familiarity with ITSM tools (ServiceNow, ADOS, or similar) Preferred

Qualifications:
• Experience with monitoring tools, dashboards, and alerting platforms
• Understanding of shipping, logistics, and fulfillment workflows
• Experience with Agile or DevOps support models
• Prior experience transitioning systems from vendor-supported to in-house teams

📌 Senior Fulfillment Support Engineer (Bengaluru)
🏢 DigiKey Global Capability Center
📍 Bengaluru