 Manage and optimize Zoho CRM workflows, data automation, and customizations to meet evolving business needs.  Drive product and tool enhancements, including design, testing, and deployment of new functionalities. Work on Vendor management activities ensuring timely and quality delivery solutions.  Build and maintain advanced dashboards and analytics reports that provide actionable insights for decision-making.  Collaborate extensively with cross-functional teams, external vendors, and senior leadership to gather requirements, communicate progress, and ensure smooth change management.  Act as a change agent to promote user adoption of new IT tools and processes, providing training and support to stakeholders.  Ensure data governance, quality,



and continuous process improvements in reporting and communication workflows. Requirements  Experience /Certification in Scrum / Agile/PMP/PMI or relevant project management techniques  5 to 10 years of experience managing CRM platforms (preferably Zoho CRM), project/vendor management and data analytics.  Proven expertise in product enhancement, deployment, and IT change management.  Proficient in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting tools.  Robust vendor management and stakeholder communication skills.  Excellent problem-solving and interpersonal skills to facilitate collaboration and adoption.

📌 Senior IT Project Manager (India)
🏢 MarketScope
📍 India