Role description Windows DND Infra Support Engineer
Job Description
Years of Experience 4 to 8 years
JOB DESCRIPTION
Windows DND Technical Support Engineer Skills Device and Deployment Windows Patching and DeploymentWindows Update Windows Upgrade Windows LicensingRetail OEM MAK KMS E3 E5 Autopilot Preferred Windows server 2008 2008 R2 2012 2012 R2 2016 2019 and ClientWin 7 Win 10 Enterprise level troubleshooting Log analysis with reference to Windows Deployment Knowledge on Windows as a service Windows updates Troubleshooting Windows update Servicing Activation Bit locker MBAMMicrosoft BitLocker Administration and Monitoring Imaging Sysprep WDS Mandatory Skills Windows Update Windows Upgrade Windows Activation Responsibilities Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues Act internally as a customer advocate Empower customers to find information selfsolve when they decide to and learn more about Microsoft products services and support Advise customers on how to gain additional value from their Microsoft products Document your technical work and research to help your colleagues improve the product and improve the support experience Maintain a proactive approach to customer happiness identifying customer satisfaction concerns and managing customer expectations Strong Experience in following technologies Installation configuring OS Upgradation troubleshooting Windows 2008 Windows 10 Windows 2012 and Windows 2016 in standalone and server setting OS installation setup phases Windows patching Windows servicing windows update Troubleshooting patching issues manually via windows update plus point if candidate knows CBS architecture components Windows activation understanding and troubleshooting windows activation clientserver and KMS Key management service setup configuration and troubleshooting as well Bitlocker MBAM Basic knowledge of Bitlocker ie how does it work command line parameters and troubleshooting Bitlocker issues MBAM basic knowledge on setup and configuration troubleshooting issues in MBAM MDT WDS Basic knowledge on MDT WDS its functionality and troubleshooting scenarios