Role Summary Manage MEP operations, ensuring effective maintenance, process compliance, cost control, and high service quality across facilities.

Key Responsibilities
& KPIs Eligibility & Skills
• MEP Operations & Compliance
• Ensure adherence to R&M; processes and performance metrics for efficient operations
• Ticket Resolution (TAT)
• Ensure timely closure of maintenance requests within SLA
• Customer Satisfaction (CSAT)
• Maintain CSAT ≥ 4 through prompt and effective service
• Inventory Management
• Maintain optimal stock levels while minimizing wastage and downtime
• Cost Control
• Optimize maintenance costs within budget (if applicable)
• Stakeholder Coordination
• Collaborate with tenants, vendors, and internal teams for smooth operations




• Team Management
• Train and guide team members to improve performance and service quality
• Bachelor’s in Engineering / Facilities Management or related field
• Experience in MEP/facilities operations preferred
• Strong knowledge of MEP systems & maintenance processes
• Positive stakeholder management and communication skills
• Leadership and team handling ability
• Problem-solving and detail-oriented approach
• Adaptable to work in dynamic environments

Skills:
operations,facility operation,management,mep,maintenance,mep coordination

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