Hi,

We have Openings for Transition Leader for CEM Customer Experience Business unit with MNC BPO.

Work Location: Mumbai, Hyderabad, Pune, Kolkata (Work From Office)

Experience Required: 14-25 years of experience in Contact Centre with Minimum 5+ years of experience in End to End Transition from pre sales to Live. RFX Submission, Transition Planning, KT, Training, Process stabilize, Go Live, etc.

JD:

- Transition Ownership : Part of the team to analyzes client business processes and develops transition plan for identified processes.
- Drives Transition Planning and ensures execution of all activities as per agreed methodology and timelines.
- Drives the technology implementation & end to end transition solution
- Tracks and monitor onboarding of required resources and their related KT/ training
- Tracks risks & helps develop appropriate business continuity plans & communicates the same to stakeholders




- Collaborate with all internal teams to ensure all deliverables are met ( Sourcing, Tech, Infra, Delivery, Quality)
- Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met
- Ensures completion of transition tollgate documents and related artefacts with support from Delivery
- Sets up weekly Program reviews and Steering Committee reviews based on agreed cadence and ensure robust transition governance
- Monitors through effective dashboards and implementing adequate measures to maximize customer satisfaction levels during the transition phase
- Overall responsible for the seamless transition of the program

Thanks & Regards

Rasika S

+91 (phone hidden)

Human Resource

Nodway Solutions

📌 Transition Leader For Customer Experience with MNC BPO (India)
🏢 Nodway Solutions.
📍 India