Experience: 7-10 Years
Location: Chennai (Hybrid - 3 days/week from office)
Role Overview
We are looking for a Senior/Lead UX Designer with expertise in Customer Lifecycle, Service Design, and Consumer Experience to design and optimize customer journeys across acquisition, engagement, retention, and product adoption. The role involves close collaboration with Sales, Marketing, Product, and Engineering teams.
Key Responsibilities
- Lead UX and service design initiatives for customer-facing digital products.
- Create and improve end-to-end customer journeys and service experiences.
- Drive customer experience enhancements related to pricing, product features, and lifecycle management.
- Conduct user research, journey mapping, wireframing, prototyping, and usability testing.
- Partner with cross-functional stakeholders to deliver customer-centric solutions.
- Mentor designers and promote UX best practices.
Required Skills
- 7-10 years of experience in UX Design, Service Design, or Product Design.
- Robust experience in Customer Journey Mapping and Customer Lifecycle Management.
- Exposure to consumer products and sales/marketing-driven experiences.
- Expertise in user-centered design, interaction design, and usability principles.
- Excellent stakeholder management and communication skills.
Tools
- Figma
- Adobe Creative Cloud
- Sketch
📌 Senior Designer (Chennai)
🏢 Radiant Digital Solutions
📍 Chennai
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