The ideal candidate will have a robust background in providing technical support for igloos and related systems.

Roles and Responsibility

- Provide expert-level support for igloos, including troubleshooting and resolving complex issues.

- Collaborate with cross-functional teams to identify and implement solutions for system improvements.

- Develop and maintain documentation of support cases, knowledge base articles, and other relevant materials.

- Analyze system logs, debug code, and perform root cause analysis to resolve technical issues.

- Train and guide junior team members on best practices for supporting igloos.

- Participate in on-call rotation for 24/7 support coverage.

Job Requirements

- Strong understanding of igloo architecture, features, and functionality.

- Experience with troubleshooting and resolving complex technical issues related to igloos.

- Excellent communication and problem-solving skills.

- Ability to work effectively in a fast-paced environment with multiple priorities.

- Strong analytical and debugging skills.

- Familiarity with agile development methodologies and version control systems.

📌 Senior Igloo Support Specialist (Bengaluru)
🏢 CGI
📍 Bengaluru