The Command Centre Manager is responsible for centralized monitoring of branch operations, operational discipline, and escalation governance across the Gold Loan branches. The role ensures twice-daily branch coverage, EOD monitoring beyond 5:30 PM till closure, deviation tracking, cash movement, escalation management, and training oversight aligned to financial, operational & customer-centric.
Skills & Competencies
- Strong understanding of Gold Loan operations & branch controls
- Financial monitoring & cash flow analytics capability
- Centralized command centre / surveillance exposure
- Root cause analysis & problem-solving ability
- Stakeholder coordination & escalation governance
- Robust communication skills (calls & mail discipline)
- Advanced Excel & MIS dashboard capability
- Ability to work in real-time, high-pressure monitoring environment
- Leadership capability to coordinate multi-regional team
Preferred candidate profile
NBFCs with exposure to centralized monitoring, Gold Loan operations, audit coordination, surveillance, or risk control functions
Languages
Hindi, English & Tamil
📌 Command Center Manager (Chennai)
🏢 Fedbank Financial Services
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.