Education and Certification

- Qualification: Minimum 15 years of regular, full-time education (10 + 2 + 3).

Detailed Job Description

Roles and Responsibilities

- Transition experience with 10+ years & above & Experience CEM (CX, Contact Centre Transition).
- Transition Ownership: Part of the team to analyses client business processes and develops transition plan for identified processes.
- Drives Transition Planning and ensures execution of all activities as per agreed methodology and timelines.
- Drives the technology implementation & end to end transition solution.
- Tracks and monitor onboarding of required resources and their related KT/ training.
- Tracks risks & helps develop appropriate business continuity plans & communicates the same to stakeholders.
- Collaborate with all internal teams to ensure all deliverables are met (Sourcing, Tech, Infra, Delivery, Quality).
- Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met.




- Ensures completion of transition tollgate documents and related artefacts with support from Delivery.
- Sets up weekly Program reviews and Steering Committee reviews based on agreed cadence and ensure robust transition governance.
- Monitors through effective dashboards and implementing adequate measures to maximize customer satisfaction levels during the transition phase.
- Overall responsible for the seamless transition of the program.

Key Skills

Mandatory Key Skills

- Transition Management
- Migration
- Mobilization
- Transition Planning
- KT
- Call Centre
- CX Transition
- Contact Centre Transition
- Knowledge Transfer

Valuable to Have Skills

- Call Centre Operations
- Customer service
- Transformation

Job Location: Mumbai, Hyderabad, Pune, Kolkata,Chakpachuria

📌 CEM Transition - Senior Manager/AGM (Mumbai)
🏢 Golden Opportunities
📍 Mumbai