Job Summary

Job Title: Product Manager

Experience: 5+ Years

Location: Remote (India)

What will you be doing

Product Strategy Vision

- You will help incubate new and exciting features and products
- Develop and maintain a clear product roadmap aligned with business objectives, client requirements and hospitality market trends.
- Identify opportunities to enhance Optimiser's competitive position in the CRM market.
- Translate the company's commercial vision into practical product development plans.
- Ensure the platform remains scalable, user-friendly, commercially relevant and technically robust

Product Roadmap and Prioritisation

- Create, maintain and communicate the product roadmap across internal teams.
- Prioritise product initiatives based on client impact, revenue opportunity, operational importance, technical effort and strategic value.
- Ensure development priorities are clearly documented and agreed with stakeholders

Requirements Gathering Documentation

- Work closely with clients, sales, support, implementation, project management and technical teams to gather requirements.
- Convert business requirements into clear BRDs, FRDs, user stories, workflows and acceptance criteria.
- Create detailed product specifications for new features and enhancements.
- Ensure developers have clear, complete and practical requirements before work begins.
- Maintain product documentation, release notes and internal knowledge materials.

Product Development Delivery

- Act as the bridge between business, clients and the technical development team.
- Lead product discussions with developers, designers, QA testers and project managers.
- Create wireframes, workflows, prototypes and development outputs.
- Ensure new features are delivered to the required quality, usability and business standard.
- Monitor progress of product development and remove blockers where required.

Client Market Research

- Engage with clients and prospects to understand operational challenges and product needs.




- Gather feedback from users and convert this into product improvements.
- Monitor competitor products and market trends in CRM technology.
- Identify product gaps and recommend enhancements to strengthen Optimiser's market position

Product Quality User Experience

- Ensure Optimiser CRM is intuitive, efficient and practical for users.
- Review product journeys to reduce unnecessary clicks, duplication and operational friction.
- Work with UI/UX resources to improve usability and consistency across the platform.
- Ensure each feature is tested against real business scenarios before release.

Stakeholder Collaboration

- You will partner closely with your Product team peers to understand and continuously evaluate product roadmaps
- Be the voice of the customer - tuned to the customer feedback channels, resolve complaints and comments by plugging feature leaks or building new features
- Work with development and testing team to ensure timely delivery of projects and features
- Ensure timely feedback from customers and share it with senior members of the team for further action

Integrations and Technical Coordination

- Work with technical teams on integrations with systems such as PMS, booking engines, email platforms, calendar tools, and other APIs.
- Understand integration requirements at a functional level and ensure business logic is clearly defined.
- Ensure product design considers data flow, data ownership, permissions, audit trail and system performance.

Stakeholder Management

- Work closely with the leadership team on strategic product decisions.
- Collaborate with sales and client success teams to support demos,



proposals and client conversations where required.
- Support project managers and implementation teams with product clarity during client onboarding.
- Communicate product updates, priorities and timelines clearly to internal teams.
- Manage expectations with stakeholders where priorities, scope or timelines change.

Product Performance and Continuous Improvement

- Define and monitor product success metrics, such as adoption, usage, client satisfaction, support tickets, feature engagement and renewal impact.
- Review feedback from support, implementation and client success teams to identify recurring issues.
- Recommend improvements to reduce support dependency and improve client self-service.
- Ensure product decisions are based on a combination of client feedback, commercial value and data insights.

What are we looking for

- Minimum 5 years of strong Product Management Project Management experience (experience in CMS preferred)
- Should be able to deliver explicit PRDs and product wireframing
- Excellent time and project management skills and the candidate should be able to multitask to deliver on project timelines across multiple teams
- Ability to work independently to initiate a scalable product
- The candidate should be able to thrive in a fast-paced environment and to work independently and within a team
- Familiarity with product and project management like JIRA, Confluence, Wireframing tools
- Proficiency in English communication skills - both verbal and written
- Comfortable with MS Office, particularly Excel, Google docs and sheets
- Meticulous in following the company's operating protocols
- Excellent Team player
- Strong ethics towards work

Employment Type

Full-time

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Product Manager (India)
🏢 Optimiser Infotech
📍 India