Job Title: Front Office Manager

Roles & Responsibilities:

1. Oversee daily front office operations, including guest check-in, check-out, reservations, and room allocation.
2. Supervise and guide Front Office Executives, Guest Relations Executives, and Guest Service Associates.
3. Ensure excellent guest service and handle complaints professionally.
4. Coordinate with housekeeping, reservations, F&B;, and other departments for smooth resort operations.
5. Monitor room availability, occupancy, room rates, and guest requests.
6. Ensure accurate billing, payment collection, cash handling, and preparation of daily reports.
7. Maintain guest records, reservation details, and front office documentation.
8. Ensure staff grooming, discipline, and compliance with resort SOPs.
9. Monitor guest feedback and implement improvements to enhance guest satisfaction.
10. Prepare duty rosters, train staff, and evaluate team performance.
11. Handle VIP arrivals, special requests, and guest arrangements.
12. Ensure compliance with safety standards, security procedures, and resort policies.

Perks and perks

Free meal, Free Accommodation

📌 Front Office Manager (South Andaman)
🏢 HAVELOCK ISLAND BEACH RESORT
📍 South Andaman