Job description

Job Title: Customer Care Executive

Location: Gurgaon (On-Site)

Experience: 0-4 Years

Education: Graduation Not Required

Salary: Up to 27000 CTC

Shift Timing:

Male: Rotational Shifts

Female: Rotational Shifts (10AM to 7PM )

(11AM to 7PM)

Job Summary

We are seeking an experienced and customer-oriented Customer Care Executive to handle escalated queries and provide advanced support through both chat and voice processes. The role requires strong problem-solving skills, excellent communication, and the ability to manage complex customer interactions efficiently.

Key Responsibilities

- Handle customer interactions via chat and voice (blended process).
- Resolve escalated customer concerns with accuracy and empathy.




- Provide detailed and effective solutions within defined TAT.
- Coordinate with internal teams for issue resolution and follow-ups.
- Maintain proper documentation of customer interactions in CRM systems.
- Ensure high levels of customer satisfaction and service quality.

Required Skills

- Excellent verbal and written communication skills in English.
- Robust analytical and problem-solving abilities.
- Experience in handling blended processes (chat & voice).
- Proficiency in basic computer applications and CRM tools.

How to apply, Call

HR Sukhman

(phone hidden)

Preferred candidate profile

📌 Hirring For Customer Support Profile (Gurugram)
🏢 Niftel Communications
📍 Gurugram