WALK-IN DRIVE | TECEZE

Field IT Support Engineer | 0-2 Years (Preferred candidate: Male)

Budget - upto 20K (Freshers), Upto 30 to 32K ( 1 - 2 years)

Work Location: Mahindra World City, Chennai
Interview Date: 27 October 2026
Shift: 24/7 Rotational Shifts with Rotational Week-Offs
Qualification: Bachelor's Degree in CS/IT/Electronics or a related field

Notice Period: Immediate

Walk-in Interview Process

- Candidates must first clear the initial screening.
- Shortlisted candidates will receive a call from the recruitment team.
- Only candidates who receive an official interview invitation with complete details are eligible to attend the face-to-face interview.
- Please do not visit the office without an official interview invitation.

Key Responsibilities ITSM Triage Analyst

- Monitor and triage incoming Incidents and Service Requests in ServiceNow across all regions .
- Validate ticket details, including category, priority, impact, urgency, location, and other essential information before assignment.
- Assign and route tickets to the appropriate resolver groups based on approved assignment matrices and routing procedures.
- Identify and promptly escalate P1/P2 incidents, business-critical issues, and potential major incidents to the relevant teams.
- Monitor unassigned, incorrectly assigned, aging, inactive, and SLA-at-risk tickets, ensuring timely follow-up and clear ownership.
- Coordinate with resolver groups and Shift Leads to address assignment issues, pending acknowledgements, and SLA risks.
- Maintain accurate ticket updates,



work notes, escalation records, and shift handover documentation in ServiceNow.
- Monitor ticket queues, backlog, SLA compliance, and routing accuracy to ensure efficient ticket management.
- Prepare shift handover updates covering critical incidents, pending tickets, escalations, and unresolved issues.
- Work in a 24/7 Command Center workplace, supporting rotational shifts across all regions, including weekend on-call support.

Candidate Requirements

- 0-2 years of experience in ITSM, IT support & Service Desk
- Basic understanding of ITIL concepts, incident management, service requests, ticket prioritization, and SLA monitoring.
- Basic knowledge of ServiceNow, including ticket creation, assignment, status updates, and queue monitoring.
- Good communication, coordination, and follow-up skills.
- Ability to prioritize tasks, identify critical incidents, and escalate issues promptly.
- Willingness to work rotational day/night shifts in a 24/7 environment, work from the Mahindra City office, and coordinate with global support teams across time zones.

Required Skills

- 0-2 years of Desktop/IT/Technical Support experience.
- Hands-on laptop/desktop reimaging experience.
- Basic hardware and networking troubleshooting.
- Familiarity with ServiceNow, Jira, ManageEngine, or similar tools.
- Good verbal and written communication skills.
- Willingness to work in rotational shifts.

HR Contacts - Drop your CV

[email protected]

[email protected]

📌 Support Engineer 1 (Chennai)
🏢 Teceze Consultancy Services
📍 Chennai