Core Telecalling Skills

- Strong verbal communication and telephone etiquette

- Lead generation through outbound calls

- Client follow-up and relationship maintenance

- Explaining research-related services clearly to clients

- Convincing and negotiation skills

- Handling inbound and outbound calls professionally

- Research & Development Domain Skills

- Basic understanding of PhD assistance, research projects, or academic services

- Ability to communicate with research scholars and academicians

- Knowledge of journal publication and thesis support processes (preferred)

- Collecting and maintaining data related to research requirements

- Coordinating between research teams and clients for project updates

Technical & Office Skills

- Proficiency in MS Excel and MS Word

- Experience in maintaining CRM or call records

- Drafting and sending skilled emails

- Accurate data entry and report preparation

Soft Skills

- Patience and professionalism in client interactions

- Strong listening and problem-solving skills

- Confidence and a positive approach

- Time management and organizational ability

- Teamwork and adaptability

📌 Telecaller (Nagercoil)
🏢 PANACORP SOFTWARE SOLUTIONS
📍 Nagercoil