Role & responsibilities

Key Responsibilities

- Handle and resolve vendor and employee queries related to Accounts Payable, Payment Processing, and Travel & Expense (T&E;).
- Ensure timely query resolution in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Manage internal stakeholder escalations and provide effective resolutions.
- Maintain accurate records of queries, resolutions, and related documentation.
- Coordinate with internal teams to ensure smooth workflow and efficient query management.
- Deliver professional and effective communication to vendors, employees, and internal stakeholders.

Candidate Requirements

- Proficiency in French at a minimum B2 level is mandatory.
- Excellent verbal and written communication skills.
- Solid stakeholder management, problem-solving, and query-resolution skills.




- Ability to handle escalations professionally and work within defined SLAs.

Preferred candidate profile

Preferred Qualifications

- Graduate in Commerce, Accounting, Finance, or a related field.
- Prior experience in Accounts Payable, Payment Processing, Travel & Expense, finance operations, or a help desk/customer support role.
- Familiarity with query management systems, service delivery processes, and KPI/SLA-driven environments.

Key Skills

French Language | Accounts Payable (AP) | Payment Processing | Travel & Expense (T&E;) | Vendor Management | Employee Help Desk | Query Resolution | Stakeholder Management | Escalation Management | SLA | KPI | Finance Operations

📌 Linguistic Expert - Vendor Help Desk (Navi Mumbai)
🏢 Yellow Box HR Services
📍 Navi Mumbai