Apply

Job Type

Full-time

Description

- Provide Tier 1-2 IT support for hardware, software, and connectivity issues via ticketing system, chat, phone, and remote sessions

- Manage Windows and macOS desktops/laptops including imaging, configuration, patching, and lifecycle management

- Administer Active Directory accounts, groups, and permissions for user onboarding, offboarding, and access changes

- Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues

- Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues

- Maintain asset inventory and track hardware assignments, warranties, and replacements

- Escalate complex issues to senior engineers with transparent documentation of troubleshooting steps taken





- Create and maintain knowledge base articles and standard operating procedures for common issues

- Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data

Requirements

- 2+ years of IT help desk or desktop support experience

- Strong troubleshooting skills across Windows 10/11 and macOS environments

- Experience with Active Directory user and group management

- Proficiency with Microsoft 365 administration and support

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Desktop Support Engineer - IT Help Desk (Hyderabad)
🏢 Avontix
📍 Hyderabad